eBay

PaymentDelivery detailsInformation on additional chargeTrifox WarrantyContact us

Payment

1.We accept PayPal payment, major credit card payment through PayPal only.
2.Buyer must use Ebay Checkout to pay for the order.
3.Payment must be received within 3 days (from the auction ended date).
4.If you do not contact us or respond to our email within 3 days,we do not guarantee the item's availability.
5.We reserve the right to cancel any unwanted orders.

Delivery details

Items will be shipped within 1 business day on payment received.
Items are shipped from using Airmail ,reach most of the countries within 7 to 20 business days usually.
Delivery time depends on destination and other factors, it may takes up to 35 business days.
We will ship according to your EBAY address.
Please make sure it's correct and include phone number for delivery.
If you do not receive your order in the estimated time, please contact us,we would do our best to solve your problem of delivery.

Information on additional charge

For items delivered from outside the European Union, you may be subject to additional charges for VAT and, when applicable, customs duties in your country.
If eBay is obliged by law to collect VAT, you will see the VAT inclusive price at checkout.
It's the buyer's responsibility to complete clearance when parcel reached your Customs.We are not responsible for any VAT and customs duties.
For more information about these costs, please contact the tax and customs authorities in your country.Customs rates vary from country to country, please understand.
Any further queries, please email us. Thank you!

Trifox Warranty

TRIFOX warranty their products against manufacturing defects for a two years period, from the date of purchase. During that period, TRIFOX will replace or repair(when possible) the defective part.

Conditions:

1. If any manufacturing defect occurs within 90 days of the date of purchase, is obligated to replace the product(s) and also pay for the shipping cost. If any manufacturing defect occurs after 91 days and up to 2 years, TRIFOX is obligated to replace the product(s). The product owner is responsible for shipping costs.
2. If we no longer make the product(s) you purchased we'll upgrade you to the newest equivalent model at no extra cost.
3. The Standard Warranty program is not transferable and only applies to the initial purchaser.

This warranty does not cover：

1. Normal wear and tear.
2. Products which have been incorrectly installed and/or adjusted.
3. Issues brought about by neglect or poor maintenance.
4. Surface finish and cosmetic treatments (decals, etc.)
5. Crash damage.
6. Consequential or incidental damages (where applicable).
7. Products purchased "second-hand", "used", "as-is", or expressly "without warranty".
8. Counterfeit products
9. Unauthorized modification or alteration, including without limitation, any repair performed by anyone other than TRIFOX or an TRIFOX-authorized servicer, or outside of the recommendations of TRIFOX Customer Service

Crash Replacement Policy

The Crash Replacement Policy is to cover accidental crash or mis-use such as casing a big jump or drop, accidents, rock strikes etc.

Product Group: All bike frame and rims on our website.

Discount: 15% discount of the retail price.

Conditions:

The Standard Crash Replacement Policy is not transferable and only applies to the initial purchaser.
Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received, otherwise, the replacement is viewed as settled. The warranty period applies to the original purchase date and does not reset with a replacement rim.
Please note that you are responsible for any associated shipping costs, customs, and duties.

Trifox Bike, a powerful Chinese carbon bike manufacturer, has dedicated to building high-quality carbon bikes. We distribute worldwide as well as providing the best possible online shopping experience to our customers.

If you are satisfied with our product or our service, please leave Positive Feedback Positive feedback rating and 5-stars ★★★★★, we will appreciate for your help.
If you have any problem of the goods, please contact us first, before you leave to neutral feedback Neutral feedback rating or negative feedback Negative feedback rating, we promise we will try our best to deal with your problem.
Business time: (GMT 9:00 am-18: 00 pm) Monday to Saturday
We appreciate your patience and support. Thank you for choosing us and have a great day!