DEUTSCHEPARTSUSA RETURN/WARRANTY POLICIES
IMPORTANT:
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In order for your return to be accepted and processed,
you must contact our Client Services Team 917-539-3636 or via the Ebay
messaging system to obtain an RMA#. Any return received without an
RMA# will not be accepted and processed.
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Our
goal at DeutschepartsUSA is to provide high quality aftermarket automotive
parts coupled with outstanding customer service support. Unfortunately,
sometimes human error and product failures do occur. Toward that end,
detailed below are our Returns and Warranty Policies.
DISCLAIMER: Photographs are representative of functionality only and
the company reserves the right to substitute product of same quality, type
and functionality.
RETURN
POLICY
DISCLAIMER:
DeutschepartsUSA will not warranty
any/all parts which are not installed by an ASE certified mechanic.
v Non-returnable orders:
Ø Custom or special orders
Ø Installed,
used or disassembled items
Ø Electrical
Parts and Components (Such as: ECU's, coils, blowers, relays, etc.)
v All returns must meet the below listed criteria to be
accepted & processed:
Ø Must have an RMA number assigned
Ø Must be returned within 14 days of the purchase date
Ø Are not used, installed, or disassembled
Ø Do not have missing parts, hardware or instructions
Ø Are in the original packaging
Notes:
ü eBay customers must first agree to the eBay withdrawal
process before any refund will be issued.
ü Original method of payment will be refunded upon the
acceptance of returned merchandise.
ü An RMA number is valid for ten (10) days from date of
issuance.
ü If the item or the order received free shipping, the
shipping cost (FCP Paid) will be deducted from the cost of the merchandise
returned.
ü If there is proof of error on our part, you can obtain a
pre-paid shipping label for your return of merchandise (continental U.S.
only). However, if the product was ordered in error, all return
shipping costs are to be paid by the customer.
v Returning Part of Kit:
Ø Must have an RMA number assigned
Ø Must be returned within 14 days of the purchase date
Ø All Part of Kit returns must be pre-authorized by a
DeutschepartsUSA Client Services Representative.
Ø Any Part of Kit return received without prior
authorization, WILL NOT BE ACCEPTED.
Ø All Part of Kit returns are subject to a 20% restocking
fee
Once we have received your return,
conducted an inspection of the products and verified that your return meets
the above requirements, a refund will be issued to the original method of
payment.
RESTOCKING
FEES
At DeustchepartsUSA option a
restocking fee can be applied to the following:
Ø Products not returned in the original packaging in
sellable condition
Ø Authorized Part of Kit returns
WARRANTY
REPLACEMENT POLICY
All parts purchased from
DeutschepartsUSA carry a full unconditional one year warranty from date of
purchase to be free of all defects in material or workmanship. Should a part
fail within the twelve (12) month warranty period, DeutschepartsUSA will
provide an immediate replacement of the part. This Warranty Replacement
Policy does not provide for a refund of the purchase price, and/or any labor
costs involved in the removal and installation of the part.
Additionally, DeutschepartsUSA is not responsible for any loss of use in
service or repair costs incurred for incidental damage resulting from the
failed product.
DeutschepartsUSA is not liable for
any loss, cost, expense, inconvenience or damage that may result from use or
inability to use the product. Under no circumstances shall
DeutschepartsUSA be liable for any loss, cost expense, inconvenience or
damage exceeding the purchase price of the product. DeutschepartsUSA
makes no other warranty, either express or implied, including but not limited
to implied warranties of merchantability, fitness of particular purpose, or
conformity to any to any representative or description, with respect to this
product other than as set forth below. The warranty and remedies set
forth below are exclusive and in lieu of all other, oral or written,
expressed or implied.
Warranty
Replacement Requirements:
Ø The defective item needs to be returned to the facility
within one (1) year of the original date of purchase
Ø The original defective merchandise must be returned to our
facility or a hold of deposit provided before issuing a new warrantied item
Ø DeutschepartsUSA reserves the right to refuse any return
that does not meet the requirements setforth in this Warranty Replacement
Policy
Notes:
ü Customer to be responsible for all shipping costs incurred
in a warranty exchange.
ü All warranty returns will be inspected by our ASE
certified Technician before any warranty replacement is finalized and issued.
Should
you have any questions or concerns regarding your return or warranty
replacement, please contact us …….
Client Services Team
DEUTSCHEPARTSUSA
917-539-3636 or via eBay Messaging Service
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