specialtypartscapital RETURN/WARRANTY POLICIES IMPORTANT: | In
order for your return to be accepted and processed, you must contact
our Client Services Team 917-539-3636 or via the Ebay messaging system
to obtain an RMA#. Any return received without an RMA# will not be
accepted and processed. |
Our
goal at specialtypartscapital is to provide high quality aftermarket
automotive parts coupled with outstanding customer service support.
Unfortunately, sometimes human error and product failures do occur.
Toward that end, detailed below are our Returns and Warranty Policies.
DISCLAIMER: Photographs are representative of functionality only
and the company reserves the right to substitute product of same quality, type
and functionality.
RETURN POLICY v Non-returnable orders: Ø Custom or special orders Ø Installed, used or disassembled items Ø Electrical Parts and Components (Such as: ECU's, coils, blowers, relays, etc.) v All returns must meet the below listed criteria to be accepted & processed: Ø Must have an RMA number assigned Ø Must be returned within 14 days of the purchase date Ø Are not used, installed, or disassembled Ø Do not have missing parts, hardware or instructions Ø Are in the original packaging Notes: ü eBay customers must first agree to the eBay withdrawal process before any refund will be issued. ü Original method of payment will be refunded upon the acceptance of returned merchandise. ü An RMA number is valid for ten (10) days from date of issuance. ü If
the item or the order received free shipping, the shipping cost (FCP
Paid) will be deducted from the cost of the merchandise returned. ü If
there is proof of error on our part, you can obtain a pre-paid shipping
label for your return of merchandise (continental U.S. only). However,
if the product was ordered in error, all return shipping costs are to
be paid by the customer. v Returning Part of Kit: Ø Must have an RMA number assigned Ø Must be returned within 14 days of the purchase date Ø All Part of Kit returns must be pre-authorized by a specialtypartscapital Client Services Representative. Ø Any Part of Kit return received without prior authorization, WILL NOT BE ACCEPTED. Ø All Part of Kit returns are subject to a 20% restocking fee Once
we have received your return, conducted an inspection of the products
and verified that your return meets the above requirements, a refund
will be issued to the original method of payment. RESTOCKING FEES At DeustchepartsUSA option a restocking fee can be applied to the following: Ø Products not returned in the original packaging in sellable condition Ø Authorized Part of Kit returns
WARRANTY REPLACEMENT POLICY All
parts purchased from specialtypartscapital carry a full unconditional one
year warranty from date of purchase to be free of all defects in
material or workmanship. Should a part fail within the twelve (12) month
warranty period, specialtypartscapital will provide an immediate replacement
of the part. This Warranty Replacement Policy does not provide for a
refund of the purchase price, and/or any labor costs involved in the
removal and installation of the part. Additionally, specialtypartscapital is
not responsible for any loss of use in service or repair costs incurred
for incidental damage resulting from the failed product. DeutschepartsUSA
is not liable for any loss, cost, expense, inconvenience or damage that
may result from use or inability to use the product. Under no
circumstances shall specialtypartscapital be liable for any loss, cost
expense, inconvenience or damage exceeding the purchase price of the
product. specialtypartscapital makes no other warranty, either express or
implied, including but not limited to implied warranties of
merchantability, fitness of particular purpose, or conformity to any to
any representative or description, with respect to this product other
than as set forth below. The warranty and remedies set forth below are
exclusive and in lieu of all other, oral or written, expressed or
implied. Warranty Replacement Requirements: Ø The defective item needs to be returned to the facility within one (1) year of the original date of purchase Ø The
original defective merchandise must be returned to our facility or a
hold of deposit provided before issuing a new warrantied item Ø DeutschepartsUSA
reserves the right to refuse any return that does not meet the
requirements setforth in this Warranty Replacement Policy Notes: ü Customer to be responsible for all shipping costs incurred in a warranty exchange. ü All warranty returns will be inspected by our ASE certified Technician before any warranty replacement is finalized and issued. Should you have any questions or concerns regarding your return or warranty replacement, please contact us ……. Client Services Team specialtypartscapital 917-539-3636 or via eBay Messaging Services Go to top of page |