We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important to us. We request that you contact us immediately before you give us neutral or negative feedback, so that we can satisfactorily address your concerns.
SHIPPING
ATTENTION CUSTOMERS!
Please be aware that customization on our suits is strictly non-refundable. Once the suit has been customized, we cannot accept returns or provide refunds. Customizations render the product unique and unsuitable for resale. Please ensure you carefully consider your customization choices before finalizing your order. We apologize for any inconvenience and appreciate your understanding. We shipped our product through DHL, FedEx and UPS shipping services. Delivery time approximately 1-2 weeks depending on destination and other factors. South America: Allow extra delivery time due to customs delays. Orders may be held by customs and that is not in our control. Please note that taxes, customs duty, and brokerage fees are not included shipping fees, and if applicable will be collected by the carrier upon delivery. These charges are the buyer's responsibility.
Customer Service
If you’re looking for more help or have a question to ask, please contact us, we are very glad to help you .
FAQs:
Q1: How do I choose the right size and fitting (Gents or Ladies)?
To ensure a perfect fit, we need your Size and fitting (Gents or Ladies) details. You can provide these instructions during checkout, through PayPal Payment, or by using the "Contact Seller" link.
Q2: What is the estimated delivery time?
Your item will be shipped within 10-15 business days.
Q3: Why does delivery take 10-15 business days?
Our meticulous process includes pattern creation and logo resizing to match your measurements. This attention to detail requires the mentioned shipping time.
Q4: Do you offer Worldwide delivery?
Absolutely! We guarantee 100% Worldwide delivery within 10-15 days.
Q5: I am an international customer. Will I have to pay customs taxes or duties?
Typically, we process orders through local agents to minimize or eliminate customs duties, ensuring the lowest possible cost for you.
Q6: What courier services do you use for deliveries?
We offer door-to-door delivery through trusted services such as DHL, FedEx, and UPS.
Q7: Do you cater to wholesalers or retailers?
Yes, we do! If you're a wholesaler or retailer, please reach out to us. We can create 100% custom motorcycle suits to meet your specific needs.
Q8: My question isn't listed here. What should I do?
If you have any other questions, please don't hesitate to contact us on eBay. Our friendly support team is available 24/7 and ready to assist you.