Q: Why is the blood pressure value deviated from the sphygmomanometer?

A: The deviation between the measurement value of the watch and the sphygmomanometer is determined by various factors. The measurement site of the sphygmomanometer is the radial artery, while the watch measures the two main branches of the arteriole. Normally, aortic blood pressure measurement and arteriole blood pressure measurements may vary by three to forty. If you use a watch and a sphygmomanometer to measure simultaneously, the blood flows in the artery towards the centrifuge direction. The sphygmomanometer, measuring on the straps with the lower part of your elbow under pressure, temporarily impedes smooth blood flow to the artery branches below. This increased vascular tension can result in biased values for both upper and lower blood pressure measurements.

Q: Why can't the watch receive message push notifications?

A: Android Phone Settings:

Confirm that the message push switch is enabled on the mobile client.

Ensure that confirmation messages display normally in the mobile phone notification bar. The watch relies on reading notifications from the mobile phone's notification bar; if there are no messages there, the watch won't receive the push (check notification settings in the phone settings for WeChat, QQ, SMS, and the mobile client).

Open the auxiliary function settings on the wristband client (locate auxiliary functions in the phone settings and open wristband client auxiliary function settings).

Apple Phone Settings:

Confirm that the message push switch is enabled on the mobile client.

Ensure that confirmation messages can be displayed normally in the mobile phone notification bar (check notification settings in the phone settings for WeChat, QQ, SMS, and mobile phone client notification switch).

Q: Why does the pedometer not count steps when I have already started walking?

A: To reduce errors, smartwatches typically set an initial value of 10, counting steps only when you walk more than 10 steps. The app will display the actual walking steps and start counting from step 10.

Q: What application is used when connecting to a smartphone?

A: The app is designed by the supplier. You can scan the QR code on the package or manual to download it when you receive the item.

Q: Why does the device fail to boot or start up properly?

A: Please charge your new device for at least 10 minutes before the first use to ensure normal device boot and optimal operation. For devices with removable batteries, ensure they are properly installed before charging.

Q: Why can't I find the device when pairing?

A: Make sure the distance between the phone and device is less than 0.5m. Check if the device is low on battery; if the problem persists after 1.5 hours of charging, please contact us.

Q: Can't connect the device with the app?

A: If the smartphone's Bluetooth service is abnormal after a reboot, please reboot the smartphone to pair the device.

Q: Why does the Android mobile disconnect?

A: Android mobile phone system memory management may force-close background apps. Turn off power-saving mode or place the app in the system housekeeping green background. The app must run in the background for Bluetooth to stay connected.

Q: Why couldn't I connect the Bluetooth?

A: 

Download the app first.

Search for the Bluetooth name on your app and connect.

Respond to the connection request on the phone by clicking "pair." If you've connected Bluetooth before, clear all Bluetooth devices on your phone.

Q: Is the watch waterproof?

A: T2 is splash-proof and sweat-proof, suitable for sports activities. However, it is not suitable for swimming or exposure to hot water, hot baths, or water vapor. Avoid using and storing the device in high-temperature and high-humidity environments.

Note: While the bracelet can monitor heart rate, it is not intended for medical purposes. All measurement results are for reference only, based on scientific algorithms and sensors. Please refrain from comparing them to medical devices, and we appreciate your understanding.