Returns are handled on a case by case basis and are subject to our return policy.
Must be returned within 14 Days and a 20% restocking fee will be applied. Cash back or instore credit. Protected by Ebay buy guarantee.

Order Processing:

All orders placed after 3:00 pm CST will be processed the next business day.

Accepted Payment Methods:

Payment must be by Certified Funds: PAYPAL from Confirmed addresses only. Non-confirmed addresses will only be allowed if paid by cash.

Sales Terms:

Equipment in auctions are subject to prior sale. Items sold by other means may have a short delay before the auction is ended. To confirm and reserve an item in stock, please message us.

Stock:

Equipment in auctions are subject to prior sale. Items sold by other means may have a short delay before the auction is ended. To confirm and reserve an item in stock, please message us.

Pictures:

Stock photos are used for all unopened items. Pictures may show optional accessories that are not included. Please read auction description for complete list of what is included in box. Used products will be of the actual item being auctioned.

Shipping:

AV Surplus ships within the United States, Canada, Mexico, UK, Korea, Japan, Australia via a carrier that is 100% trackable and with the ability to require a signature. Insurance is required on all shipments for your protection. Buyer is responsible for any customs, fees, duties, and taxes incurred for out of country shipments.

Return Policy:

If returned within 30 days restocking fees will be charged according to Ebay’s Return Policies and Buyer/Seller Protection policies. No Returns Accepted after 30 days. Brand New items must be unopened, unused, include all original packaging, and in the exact same condition (seal unbroken, no scratches, blemishes, etc.). Open Boxed items will be accepted at our discretion and must meet the same requirements as Brand New items. Product must not be registered, UPC intact and the warranty card left blank. DEMO, BSTOCK, and USED items will follow the same guidelines. Hour meters must have no more than 2 additional hours than when it shipped. Only items that are Dead On Arrival, or items that are approved by AV Surplus may be exchanged for an item of equal or greater value will have the restocking fee waived. AV Surplus reserves the right to use its own discretion for acceptance and exceptions.