Created with Eselt - Mobile Templates for eBay Sellers

Created with Eselt - Mobile Templates for eBay Sellers

eBay seller since 2020.

❤️ We offer Customization❤️

If you want to add personal touch to this piece contact us and we will create one just for you. You can customize the following things given below :

1. Ring / Bracelet/ Necklace Resizing

2. Redesign

3. Metal Change ( 925 Sterling Silver / 10k Gold / 14k Gold / 18k Gold )

4. Metal Color Change ( White / Rose / Yellow )

5. Color Stones ( Red / Green / Yellow / Blue / Black )

6. Engraving ( No. of characters will subject to size and space in the jewelry, Free Of Cost)

Buyer's Feedback

1. Your feedback is very important to us.

2. Do remember to give us 5 star rating if you are satisfied with our product and service.

3. If you have any queries related to the product or service you can expect a reply within 12-48 hours of inquiry.

4. Do contact us before leaving a negative or neutral feedback to get a 100% solution for the dissatisfaction caused to you.

Contact Us

Feel Free to contact us for any queries about the product through " Ask Seller a Question "

Payment

We Accept All Types Of Payment.
In Some Cases We Accept PayPal.
eBay Accept All Types Of Payments Here.

Shipping

Please make sure to inspect your order for any possible damage before accepting the package. In case you received damaged product during delivery, please Take a video of shipment and send to our mail and contact us.

JewelryOCity provides estimated delivery dates for all available items so you may know when to expect your order. You will also receive shipping confirmation and tracking details once the package is sent out.

Your order will be processed mostly on the same day if order is placed on weekdays and during the general business hours.

Orders placed on weekends, during the holidays or during the later part of a weekday are processed the next working day.

We ship worldwide.

Handling time is 7 business days after receiving clear payment and ring size confirmation. ( Business days excludes Saturdays / Sundays and Public Holidays.

Delivery time will be 5-6 working days (which may extend during peak season time).

Kindly provide complete address and contact number for hassle free shipping.

We Usually Ship With USPS And UPS Shipping Carriers.

Returns

Refund amount is based on product's price you have purchased for.

Moissanite stones is made for daily wear that can be worn for lifetime.

We Offer 7 Days Return Policy Policy. Read Below Condition's There Is No Cost For Restocking Product.

We Provide Return Label Free Of Cost To Buyer By Mail.

Please remember to contact us before sending any item back.

If the buyer wants to return the item for his/her own personal reasons ( without any valid reason of item received in damage condition or unless it is defective ) the return shipping charges will be born by buyer.

We are not responsible for any damages created or caused by another artisan outside of JewelryOCity.

Our warranty also does not cover any piece that has been recklessly worn or purposely damaged.

Once we receive the product, your product will go through quality check. Please note, JewelryOCity reserve the right to reject a refund request at any time if we deem our products is damaged, scratched or worn off.

Once it passes the quality check we will issue the refund.

A refund statement will be provided by the team.

This will take approximately 3 business days.

Refunds will be done through Payment Method only.

The refund will take an additional 1 business days to show in your system.

Other

Jewelry Care

Excited about the new piece of jewelry you've go yourself? Well, congratulations! While you have every reason to rejoice also important is to take good care of them so that they last long. Keep reading the care instructions we have put together for you.

Always:

Wear the jewellery after other routines like applying lotion, spray, etc

Wipe the jewellery with a nice and clean cloth and store it in a box after every use

Ensure you clean your jewellery often. Things like body oils, soaps, lotions, etc will make the gemstones like diamonds and moissanites become dull

Prevent scratches and other marks on jewellery by placing them in a box. Wrapping them in tissue papers before putting them in a box is much better.

Never:

Never do household chores while wearing your jewellery
Let them come in contact with household cleaning agents. They just corrode the jewellery

Never expose jewelry to chlorine swimming pools or hot tubs.

Tips for Cleaning:

Always follow the care instructions that come with your jewellery
Find a secure place to clean your jewellery, You don't want them to be lost in bathroom drain or kitchen sink!

Don't use hard object to clean the jewellery. Things like a soft cloth or a brush with soft bristles is advisable

In case of diamonds and moissanites, a soft brush and mild detergent will work well

Take professional help in case of too much soiled jewellery

Don't expose colored gemstones to chemicals, solvents or ultrasonics without knowing their specific cleaning requirements.

Tips for Long Life:

Always hold on to your jewellery certification.

Don't ignore the general maintenance of your jewellery. Take it to a professional once in an year for cleaning and checking the prongs and mounting.

Have white gold re-plated, platinum re-polished and prongs re-tipped as necessary to maintain original condition for every 2 years or so.

Select daily-wear jewelry that goes well with your lifestyle and daily activities.

Created with Eselt - Mobile Templates for eBay Sellers