Please note: Your furniture warranty covers all of UK, including Northern Ireland. Unfortunately, this does NOT include ROI (Republic of Ireland).
To view the Insurance Product Information Document (IPID), click here.
For full terms and conditions, click here.
For more information about 123CARE, see below
Unfortunately, we aren’t able to cover for the following
Structural defects - covered if they occur after the first 12 months
Stains and accidental damage resulting from a sudden or unexpected incident.
What if my product is beyond repair? Our ‘remove stain, repair or replace’ rule means you can claim up to the value of your furniture if it cannot be restored.
What happens when I make a claim? Our in-house team take care of everything. They'll arrange for a skilled technician to visit your home to remove stains or make repairs at no extra cost. We promise to ensure a quick and hassle-free outcome.
How do I make a claim? You’ll receive easy-to-follow instructions on how to claim at the time of purchase.
When does my cover start? Your cover begins on the date your product is delivered to your home and lasts for five years.
What are the payment terms? You’ll pay a one-time cost with no other charges incurred (even when you make a claim). There are no hidden fees either.
We’ve created the ultimate warranty to protect your new furniture and to keep it looking new for as long as possible. With F123CARE, you can rest assured we’ve got you covered.