+++ PLEASE NOTE: Due to the continued risk of fraudulent returns on ebay in the U.S. and other countries, all returns are now opened in the presence of the local postmaster or postal carrier, and a certified notary public. This change does NOT affect our return policy in any way for legitimately returned items (see our generous return policy below.) Returns are still accepted for any reason as long as the item(s) are returned unaltered and undamaged. And refunds are still processed within 24 hours of the return's arrival (and almost always the same day.) You can find additional details of our return policy below, but if you have any further questions, please don't hesitate to contact us through ebay. Thank you for your continued support of Shenandoah.blue. +++ RETURN POLICY: We accept returns for any reason up to 30 days after your item arrives, as long as it is returned undamaged, unopened and unaltered. Raw DMPL or PL coins may still be returned if they have been taken out of their cardboard flips, as we understand the importance of being able to check mirror depth without the distortion of the reflective mylar. However, coins must then be re-secured in a new cardboard flip or mylar holder and returned otherwise unaltered. We pay for return shipping (why should you have to pay $3.75 or more ... for an item you don't want? Never made any sense to us.) And when we say we offer no hassle returns for virtually any reason, we mean just that. Don't like your item? No problem. Change your mind? No problem. Found a better price? No problem. Run it through the wash? ... eh, yeah, that would be a problem. But almost anything else — that's right, no problem. Refunds, which consist of 100 percent of the purchase price (we don't charge "restocking fees"), are usually processed the same day the returned item is delivered, and always within 48 hours. If you wish to return an item, please give us the opportunity to make things right before you leave negative or neutral feedback or open a return case with ebay. You can always go back and open a case or leave negative feedback later if you are not satisfied. We are an honest seller who does not play games with return policies, shipping costs, photos or item descriptions. Thank you for reading and for looking at our items. If you have any questions about our listings, or our return or shipping policies, please feel free to contact me. I am happy to answer any questions you might have, whether you purchase an item from us or not. Thanks again. Sincerely, - Rob "Shenandoah.Blue" |