Thank you for looking at my item.
This listing is for an imported DVD. Region 2 German with English audio issue. I welcome your custom but check you can play the disc please or ask for clarification in advance. Similarly note the cover may have foreign writing on but is as pictured and will have English audio option sunless specified otherwise. I will not refund you if the disc will not play or you are unhappy this is an imported version because you have not checked in advance.
I post free for second class post only, you can purchase first class or tracked (domestic and international) from the postage options, the cost is the cost of posting minus what I would have paid for free postage, consider it an upgrade charge. My postage includes an additional 10% to cover the eBay fees on postage. If you want your item tracked then please select tracked for postage, if you do not, I cannot track your item.
I rarely have issues, with many thousands of happy customers as you can see from my feedback. If you have a problem, then contact me first to see if I am able to resolve it, in most circumstances I can. If you have an issue, and go straight to feedback as your mechanism of complaint I will still resolve the issue for you as a hallmark of my strong customer service ethos, however, that will be an end to our business and future purchases will not be possible.
I understand my responsibility for delivery, equally as a buyer you should understand I do not control postal services, please show understanding if an item arrives slowly or is lost, there is little I can personally do to get it there quicker. I always despatch in line with my handling times. With items reported as lost I will always claim against Royal Mail, no matter how low in value an item is, it is a matter of principle. Please understand in that situation I will be duty bound to supply delivery address details to Royal Mail who do maintain databases of missing deliveries for their own intelligence. Please also understand that I will never post out a replacement item if I have one to an address where a previous delivery was not received, you will be refunded and the matter will be considered dealt with, you are of course free to reorder.
Thank you for visiting my listing, even more thanks if you have purchased, review my feedback, it tells its own story and take a moment to check out my other items, you never know, something else may tickle your fancy.