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Hello! My name is Ian, and I’ve been refurbishing used electronics since
2015. I have experience refurbishing a wide range of electronics, with a
particular focus on handheld gaming consoles. I do not believe in taking
shortcuts. All devices I service are refurbished with quality parts (OEM
wherever possible) and tested thoroughly for both software and hardware
imperfections. I take great pride in the quality of my service and work hard to
maintain my long-standing reputation, 100% positive feedback score, and “Top-Rated
Plus” seller status.
Despite my thorough precautions, it is naïve to think mistakes will
never happen. I believe it is therefore one’s attitude toward having the
customer’s back and solving any issues that is paramount. Don’t just take my
word for it, though—a simple visit to my review history should speak for itself.
As always, thanks for visiting, and if you have any questions or concerns, feel
free to shoot me a message!
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This listing
offers my services specifically for the repair of broken or dysfunctional
Nintendo consoles of the following variants;
- -Nintendo Switch
-Nintendo Switch Lite
-Nintendo Switch OLED
-Any related controllers (joycon/switch pro)
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I can also
perform installation for aftermarket modifications such as transparent
re-shelling or other cosmetic upgrades.
If you need
something done, but aren’t sure how to do it yourself, feel free to inquire!
Even if it’s
not listed here, chances are, I have the experience and/or tools to handle your
unique request.
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I can diagnose and repair nearly all issues common to these
consoles, including (but not limited to) the following;
- - Cracked or damaged displays w/ dead pixels, discoloration, or water damage
- - Issues with rattly, too quiet, one-sided, or silent audio,
- - Inconsistent reading of game cards despite blowing on the cartridge
- - Issues with an unresponsive, inaccurate, or dysfunctional touch screen (i.e. dead zones/erratic behavior),
- - Cosmetic damage which interferes with the user experience or overall functionality of the console
- - Stuck, unresponsive, drifting, or broken joysticks and buttons/bumper triggers
- - Any other missing or damaged components requiring experience to properly install.
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If you are
interested in hiring my services, please read and follow the steps below!
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Click “send the
seller a message” on this listing to open a channel through which we may
discuss your specific console’s needs.
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I will use the
information you provide to determine an initial diagnosis of the cause of the
issue(s), research reliable suppliers for any parts you may need (that I don’t
already have), and to give you an approximate estimate for the time and cost
which will be needed to execute the repair. To give you a general idea of how I
calculate estimated cost, I will summarize;
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Parts:
You’ll cover all
costs of acquiring necessary parts from other sellers (including shipping).
If I have a part
you need in stock, you won’t have to pay for any additional shipping, and I
will sell it to you at unit cost rather than full price.
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Shipping:
You will pay for
shipping to and from your house.
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Labor:
Time spent for
labor will be measured with increments of 5 minutes, to allow finer adjustment
of cost. That way, if (for example) I only spend 45 minutes on something, you
won’t be charged for a full hour. Beyond the time estimate given initially, the
cost per 5 minutes will decrease every hour on a sliding scale. If it takes
less time to complete something than anticipated, your bill will be reduced
accordingly.
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|
Time
Spent (In
increments of 5min)
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Rate: |
Cost
/ 5min: (Cost/Hr): |
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Time
estimated initially, up to a maximum of one hour: (X)
|
A |
$1.25
($15.00/Hr
– minimum wage) |
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|
Up to 1
hour after [A] expires: (12 ≤ X
≤ 24)
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B |
$1.00 ($12.00/Hr) |
|
|
Up to 1
hour after [B] expires: (24 ≤ X
≤ 48)
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C |
$0.85 ($10.20/Hr) |
|
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All
time spent thereafter: (X ≥ 48)
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D |
$0.50 ($6.00/Hr) |
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à Once we’ve ironed out the initial details
and decided upon a course of action, I will refer you back to this listing.
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Please note that purchasing
this listing begins the process, but it is NOT the full ticket to repair.
Purchasing this
listing pays for and guarantees only an initial package, which will simply be a
box containing the following:
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1. Packing Materials to pad your console and prepare for shipment,
2. A prepaid shipping label addressed to me
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This listing is
priced at my cost to acquire these materials, plus a $5 ‘deposit.’ You can use
these materials to send me your console. There will also be a page called the Repair
Order Form inside this box, which you must review, sign, and include in the
box with your console when you send it to me.
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The Repair
Order Form will summarize your service plan and approximate final cost (as
discussed via Messages prior to your purchase), which you must review and sign
to officiate the initial agreement. Returning this form to me with your console
will allow us to keep a ‘paper trail’ to ensure both of us are protected should
anything differ from what was agreed-upon.
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This type of service relies heavily upon the honor system. I’ve tried my best to balance the risk factor fairly between you and I, but it remains an imperfect system, and there are only so many factors I can control. I must therefore insist upon a few key terms which lower the risk factor on my end enough to make repairing your console worth it. These are listed below.
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Please make sure these are agreeable to you before proceeding.
By signing the
Repair Order Form, you officially;
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1.
Acknowledge that the estimate given based on our discussion is based
upon possibly incomplete information gathered before testing or repair has
been attempted, and that the final price of service may be subject to
change should any additional (explicitly agreed-upon) costs of repair
mount. 2. Agree to accept
the signed Repair Order Form and other written communication (i.e. text,
email, or eBay messages) as binding documentation/evidence of any explicit
agreements made throughout this process in the case of an order dispute. 3. Understand that
the recording of time spent on labor is handled at the seller’s discretion
and is not subject to argument. 4.
Are prepared to pay the final price as determined/adjusted via the aforementioned
communications & agreements (in full) via a secondary listing in
order to have your repaired console returned. 5. Understand that abandoning communication or otherwise failing to pay said price within 30 days of repair completion will result in the seller keeping your device permanently as compensation for unpaid time and labor and/or any unreimbursed parts costs incurred throughout the repair process.
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PLEASE NOTE:
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à If I receive a
console without an accurate, signed copy of the Repair Order Form included,
your deposit will be used to ship everything back, untouched.
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à If all goes well,
the deposit will simply be credited back to you against the final bill.
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The label included will be pre-paid and addressed to me, so all you
have to do is stick it on the same re-sealed box, making sure to cover the
original label to avoid confusion. It will be insured for the approximate value
of your console. Because buying this listing already reimburses me for these
materials—and, having delivered them, I’m off the hook—don’t worry about
mailing the console right away. Your earliest convenience is perfectly fine,
all I ask is that you maintain communication if/when you decide to send it in.
Once I receive your console, I will begin working on it as soon as
possible, and will report any new discoveries which might affect the cost of
repair. When it’s finished, I’ll let you know and refer you to the secondary
listing.
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When your console is finished, I will post it as a separate, unique
listing available only to you. The description will outline all the prior
agreements and any additional details resulting from the repair process. The
final cost will be itemized for your records and the listing will be priced at
the sum of these items (+shipping). In order to get your console back, you must
purchase this second listing.
Once you have purchased it, you will be able to dispute the secondary
listing (and by extension, the actual service charge) with eBay themselves if you feel
you have not received what was promised. Because of the Repair Order Form, evidence
submitted by either party in accordance with its explicit terms will be far more
likely to be considered legitimate proof of any discrepancies than hearsay
testimony. This way, both of us are protected from fraudulent disputes.
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(Basically, the second listing will be your bill/receipt.)
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After your purchase, I will send you your console back in full working
order!
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Shipping (for this initial listing
specifically):
This order will ship via USPS Ground
Advantage w/ 1-2 business day handling time.
(Tracking info can be found in your Orders
page in the Order Details section.)
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8/2023: Please
note that my shipping method for consoles has changed. To provide
greater protection for consoles, I have elected to switch from USPS Priority
Mail Flat Rate to Ground Advantage, so that I can use my own larger boxes to
fit more padding inside. It is important to insure these items so that we are
both protected if USPS loses the package (it has happened before). Since
insurance is not automatically included with First Class, I have baked the cost
I pay to add it into the handling cost of the listing (avg. ~$4.50).
The price in the end will be about the same as it used to be, but with the
benefit of greater physical protection.
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Returns & Customer Support Policy:
I take pride in my work and want to ensure the product you
receive is as good as it can be. If the item has arrived damaged from
shipping or you notice a defect I somehow missed in testing, please reach out
to me before leaving feedback. I take these matters seriously and will gladly
do whatever I can (within reason) to help you. Feel free to contact me if
you have any other questions or concerns.
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Returns are accepted in general (within 30 days) for any
reason.
If you change your mind about this repair idea entirely, you can return the package I sent you and get the initial purchase refunded. If you decide to do this, DON’T use the label included in the box. Instead, use the one eBay generates for you via the return request. Also, please note that “Not As Described” return cases damage seller metrics. Unless the item is truly “NAD,” please do not select this as the reason for return in hopes that doing so will increase your chances of acceptance. All return reasons are automatically approved within the 30-day period, so there is no need to worry.