Our Policy
We want to Welcome and thank you for choosing Victolab LLC first. Second, for taking the time to Read our policy.
We are a small business no different then any small business you know. working hard and struggling to make it. suffering from the luck of support and resources.
We are not a huge corporate with hundreds of employee ready to take care of your concerns. but the bright side of the lack of resources is listing our items for a just a fraction of the price compared to the market inventory and we are widely open for negotiation.
We did opt for a No return no Refund policy. Packing and shipping is a major task that take a toll on our business financial health.
We understand that as a buyer you expect to shop based on the eBay money back guarantee. but that does not limit us from taking legal action against a buyer abusing eBay return recover incurred loss from a transaction.
We understand that a package can arrive damaged due to carrier mishandling. we recommend the following course of action:
- 1- if you notice any visible physical damage on the package, refuse the package, take a picture and contact us immediately.
- 2- if the package wasn't received in hand to take six(6) pictures of each side and two(2) to four (4) pictures of the item damage with the padding material. and contact us immediately to work on claim with the carrier and to provide you with a return shipping label.
returns will not be accepted under any others circumstances, as we record a video of every single item we list showing the condition. in plus of our CCTV records for how it was packaged/shipped and how it is received.
Our legal actions consist of notifying your local law enforcement office and filing in small claim court.
The competent court is Volusia county Court Florida.
We want your business and we value our customers, but we need new buyers to understand the daily challenges we face as a small business. we here to answer your question before you place an order.
About Victolab LLC - Government Remarketing
We are a government, educational, corporate, and businesses assets liquidation company.
We make every effort to describe our items truthfully and to the best of our abilities. We have little to no operating or service knowledge for many of the items that we resell. For this reason, we may be unable to answer some questions regarding features or functionality for items we are selling. Please consider this prior to bidding or buying from us.
PLEASE READ the 'Item description' and the 'item condition'.
If Item Condition is 'Used' then we guarantee it to work as described above only, even though we may have or may not have been able to test it.
If Item Condition is 'For Parts or Not Working', please be advised that it may or may not work or be serviceable in any way, and should you require a guaranteed working item we respectfully recommend that you purchase the item from a certified vendors.
Disclaimers Regarding Medical and Lab Equipment
We ARE NOT medical / Lab equipment certified technicians. As such, Seller DOES NOT guarantee 100% functionality of the listed item. We give the best description that we know how for our products being sold. The listed item is sold 100% at buyers risk and MUST be certified by qualified personnel prior to being used. Winning bidder assumes all product liability for the item. The listed item is sold absolutely AS IS.
The sale of the listed item may be subject to regulation by the U.S. Food and Drug Administration and state and local regulatory agencies. If so, do not bid on the listed item unless you are an authorized purchaser. If the item is subject to FDA regulation, The purchaser status verification is mandatory prior to the item shipping.