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Customer Support:
If you have any question, issue or concern please contact us via eBay Message Center ONLY! Please DO NOT contact us through any email you find. Please do not reply to any email you got from eBay about item purchased from us. It will not be answered.
Order Cancellations and Changes Policy:
Nordshoe works hard to ship orders as quickly as possible. As a result, once an order has been placed and paid for, it cannot be cancelled or changed in any way. This includes changes to the shipping information or
items in the order. In the unlikely event that Nordshoe is unable to fulfill your order, you will receive an email notice and your original form of payment will be refunded as soon as possible.
Returns Policy:
Nordshoe return policy allows for products purchased from Nordshoe and shipped to locations in the United States to be returned by you after contacting Customer Support via the eBay Message Center during the 30 day period following date of shipment by Nordshoe for a refund of:
1. full purchase price actually paid If you want to return the item because you do not like it: shipping and handling charges are not refundable.
2. full purchase price plus shipping If you have received damaged, defective merchandise or wrongfully stocked order.
Please notify Customer Service within 30 days. The return instructions may be obtained by contacting Nordshoe Customer Support via the eBay Message Center. Products must be returned in the original packaging. You are responsible for and must prepay all shipping charges, and you shall assume all risk of loss or damage to Product while in transit to Nordshoe. Damage and missing-part restocking fees may apply. If you return a Product to Nordshoe (i) without requesting a return instruction and approval from Nordshoe or (ii) beyond the 30 period, or (iii) without proper packaging, Nordshoe retains the right to either refuse delivery of such return or charge you a restocking fee. Please allow up to three weeks for Nordshoe to credit your account.
Attention INTERNATIONAL Buyers: For all international buyers, we're not responsible for any international customs fees or duties of the destination Country. Refuse of the package will lead to buyers $ 20% of the total price loss as shipping, insurance, and return delivery charges.