We endeavour to dispatch orders the same day if placed before 2.00pm

 We inspect each item before dispatch and send in quality packaging to ensure it arrives to you in perfect condition

Standard postage is included. We offer alternatives to suit your requirements

Standard post is not tracked - ebays expected delivery date is estimated, not guaranteed

If ordering with standard postage please allow 1-3 days for delivery

We post items worldwide using ebays global shipping programme

We are not responsible for international postal costs or further import duties or tax on your purchase

Our products are generally manufacturer specific - not universal &/or interchangeable with other makes & brands 

The listing/s include, if available, the MPN (Manufacturers Part Number) & an item EAN (European Article Number) for clarification

We deal directly with all leading brands, we do not sell counterfeit, and sell in good faith the product has been identified correctly by you, or your installer

We supply detail that may Plumbing Industry specific & recognisable that may not be instantly known or understandable if you are unaware

It is your responsibility to investigate and understand the terminology before making your purchase

We can assure you that a product that 'looks similar' or 'should work' will not without being correctly identified

If you are in any doubt, it is advisable to contact the manufacturer, your installer (or ourselves) before making a purchase

This is acceptance the product has been identified as correct

All our products are 'buy it now' requiring immediate payment by PayPal

 Credit and Debit card payments are accepted on PayPal by clicking on ‘other payment method’

In line with eBays policy we do not accept orders by phone

If you require a VAT receipt for your purchase then please message us to request one

If purchasing more than one item 'add to Basket' to ensure your orders arrive packaged together

Our Internet team have many years experience in the Plumbing and Heating field and are happy to answer questions about our products

Please contact us through eBay ‘Ask a question’ at the foot of the page for a quick response

Please visit our Plumbing & Heating Store "PlumbinBitsUK"

We work hard to ensure our ‘Top Rated’ status and endeavour to offer the best service possible

Please feel free to review our feedback at the top of the page

We understand problems or mistakes can occasionally happen and are more than happy to help

We would ask you contact us before leaving negative feedback to allow us to resolve any issues or queries you may have

Please contact us in the first instance through eBay ‘contact seller’ from your purchase history, which will include a link to your order details to help us deal with the query

You can also call on the phone number included on your packing slip between 8.00am and 4.30pm Monday to Friday

BogBits/PlumbinBits are the online trading arm of family owned Robert Pochin Ltd, A familiar name trusted by generations of Leicestershire families and tradesman for over 150 years

We have multiple branches supplying the Plumbing and Heating trades, builders Architectural hardware and Power & Hand tools across the East and West Midlands

We have four Bathroom Design studios in Loughborough, Market Harborough, Oakham, and Leicester

We deal directly with all today's market leading brands to bring you the best in service and price

We are open Monday to Friday 8.00am to 4.30pm, and closed at weekends and Bank Holidays

Our terms and conditions of sale are included below for your reference. Please take the time to read

We comply with eBay’s distance selling regulations