Shipping
Unless specified otherwise buyer pays shipping and handling charges. Published shipping charges are ONLY for standard shipping to the lower 48 states. International buyers please use shipping charge calculator. Hawaii, Alaska, and U.S. Territory buyers please contact us for S&H quotation. Orders are usually shipped within 3 business days after your payment is received/cleared. An email will be sent with tracking information (if applicable) when your item is shipped. Most lighter/smaller items will be shipped via USPS, while heavier items are shipped via FedEx Ground.
Payments
We accept and prefer PayPal. You are able to use VISA, MasterCard, American Express, and Discover through PayPal even if you do not have a PayPal account. The fastest way to pay on eBay is by clicking the "Pay Now" button on the item page, which allows you to use PayPal, ProPay, Moneybookers, or Paymate. You do not need a PayPal account to use the Pay Now button. Just go through the checkout process, and you will be offered various options. If you have questions regarding payment, please send a message or an email, and we will respond as quickly possible.
Pay us securely with any major credit card through PayPal!
Returns
Returns must be arranged in advance. Returns or exchanges must be made within 30 days of receipt of items(s) and must have our written Returned Goods Authorization Form with an RGA number clearly displayed on the return shipment. A copy of the RGA must be included. Returned item(s) must be in original condition, including packaging, warranty, instructions, etc. We cannot provide refunds for opened item(s) that are not defective. A 10% restocking fee will be assessed on non-defective returned items, and buyer is responsible for return shipping, handling costs and insurance. We reserve the right to refuse a return refund if the product or packaging is not in acceptable condition.
All items returned to us are subject to inspection.
Missing, damaged or defective parts will be replaced or exchanged immediately upon notification with no cost to the buyer.
We are extremely easy to work with, and will always do all we are able to do to resolve any issue that arises from your purchase. Do not hesitate to contact us if you need assistance, more information or have a special situation.
Returns should be sent to:
K & B Distributors, Inc.
c/o Lisa Chan
758 Tennessee Street
Redlands, CA 92374
Customer Service
