IMPORTANT FACTS ABOUT PDRCRAZY:

• We have a Rapid Repair Centre in Wiltshire, UK
• Everything we sell has been either tested by us or is being used in our Repair Centre. 
• We only sell quality tools that are designed for professionals
• We have over 30 years of combined knowledge in the PDR and SMART Repair industry
• Find out more about our Rapid Repair Centre on Facebook, Damageundoneltd
• U.K. VAT receipt included with every purchase
• NO hidden import duties
• FREE Telephone Technical Support & backup with every order. 

WE ONLY SELL GOODS THAT WE HOLD IN STOCK.

• Orders are sent via ROYAL MAIL, HERMES, COLLECT PLUS OR UPS.
• If you have not received delivery of an item within the agreed working days, (EU & overseas orders can take longer due to logistics and customs) we suggest you contact us so we can chase up the delivery to find out where your item is and when you can expect it (this can only be applied to track able orders).
• A contact phone number should be provided for all courier deliveries. This helps the courier driver should they be unable to locate your address or to advise you of the delivery time.
• Please check all deliveries to make sure the goods have not been damaged in transit and everything is complete. If you sign for the goods as "in good Condition" and subsequently find they are damaged we will not be able to claim from the carrier and this may delay and repair or replacement for you.
• We keep the carriage costs as low as possible but sometimes the following postcodes may incur a carriage surcharge for heavier items: GY, IV, HS, JE, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, ZE. BT, IM, TR21-25, Isle of Wight and certain other Scottish postcodes. If your delivery address is within one of these areas please contact us for details. I am happy to ship items all over the world.
• For high value items we require that you have a confirmed Paypal address and can only ship to that address.
• If you are interested in any item that does not show postage for your country then please ask and we will be happy to provide you the shipping costs.
• Please also note certain countries in Europe but outside of the EU may be subject to an increase in shipping fees. If you feel you may be one of these countries please contact me first before placing your order.

We accept the following forms of payment:

• PayPal  
• Credit and
• Debit cards.

Only paypal is accepted through our ebay shop, if you would prefer to pay by debit or credit card please give me a call on 07762918222 (we can only deliver to the confirmed delivery address associated to that card0

It's very simple!

I want you to be a 100% happy with your purchase but in the unlikely event you are not and would like to return an item all I ask is that you follow our simple guidlines and procedures listed below:

• Please let me know by email that you are going to return an item to avoid delay with your refund and give me a heads up.
• The Goods must be returned within 14 days.
• The goods can only be accepted for return if they are in the original packaging, unopened, haven't been used and are resellable.
• The buyer is responsible for the cost of any return postage/carriage fee and any necessary insurance as the goods remain the buyers responsibility until returned to us.
• We regret we are unable to refund any carriage costs except in the event of faulty or incorrectly supplied goods.