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System requirements (Mac) |
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Payment: We accept payment by
PayPal only. Most major credit cards are accepted through the PayPal payment
portal. We ship only to PayPal verified
addresses. Payment must be received within 2 days of purchase.
Shipping: Items ship by USPS, FedEx
of UPS. “Free Shipping” items ship by the most economical of either USPS 1st
Class, Priority Mail or by FedEx Ground. Alternative and faster shipping
options are available. We normally ship the same business day after payment is
received. Order received after our
daily shipping pickups, on weekends and holidays will ship on the next business
day. Please ensure that your PayPal and eBay addresses match so there is no
delay in shipping your order. We ship
only to PayPal verified addresses. We welcome international customers.
International shipments are processed though eBay’s Global Shipping Program and
only to the countries on their list.
Returns: During the stated return
period stated on the item listing (14 or 30 days) you may return the
merchandise for a full money back refund, excluding any shipping charges (for
items which we offer free shipping, our standard shipping charges will be
deducted from any refund or credit). Please carefully read all conditions
below. If conditions are not met, Oodelay reserves the right to refuse the
return or to charge a 15% restocking fee.
RMA (Return Merchandise
Authorization) number is REQUIRED for all returns. Please request an RMA
number via email BEFORE shipping back item. DOA/defective items will be refunded
or replaced with an identical item (buyer’s choice) upon return of the
defective item. Refunds on returned items will be issued back to the same
payment form as was used during the purchase.
DOA defective and shipping
damaged items must be reported within 7 days of the date you received it.
The
buyer will be responsible for all shipping charges and insurance when returning
items.
S/H & Insurance charges are non-refundable.
All returns must be in
BRAND-NEW, UNUSED, and UNOPENED OR SEALED CONDITION. Items must be in the
original, undamaged manufacturer's packaging with all packaging materials,
including instruction booklets, packing inserts, blank warranty cards, and all
accessories. All items must be free from markings, labeling, stickers, dents,
dings, and other signs of wear. Blister Pack items are not returnable once
opened. Any merchandise missing the original Universal Product Code (UPC)
cannot be returned. The manufacturer's labeled packaging must be enclosed
within an additional shipping carton. Please do not place stickers or shipping
labels on the original manufacturer's package.
Warranty: Once past the stated DOA return period, this item is covered under a manufacturer 2-year warranty.
Contact Us: We will reply your email
within 48 hours. If you do not hear from us over 2 days, please check if our
mail was filtered to the Junk Mail of your inbox. We strive to provide
excellent customer service and encourage our buyers to contact us in order to
solve issues regarding your order before leaving negative feedback on eBay.
This item is sold by Oodelay Inc.
- an authorized AKiTiO reseller.