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Payment, Shipping and Selling Policies

Shipment and shipping:  (CP) Convertible Percussions ships to the address registered in ebay and PayPal.  Please verify your shipping address before you purchase any items from CP.  An Incorrect address and any incurred shipping fees are buyers responsibility.  Items are shipped within 1 day following successful payment. Packages are not shipped on Saturday, Sunday and holidays.  Vacation blackout periods will be highlighted.  When “Free Shipping” is specified, it refers to orders within the 48 contiguous United States.  International fees and taxes are buyers' responsibility.

Payment:       PayPal is preferred.   PayPal payment is due within 3-days of purchase.  After 7 days, an eBay non-paying bidder alert/notice is sent & negative feedback is ultimately left for Buyer if payment isn't immediately resolved.   Changing your mind after “commit to buy” is not acceptable and is handled as a non-paying bidder complaint.

Return Policy:   CP does offer a 30 day unconditional return policy.  If you are not fully satisfied with this product, you may return it.   Buyer must notify CP via eBay within 30 days of the product invoice via “ask a question” at the bottom of our listing.  The item must be returned within 15 days of that email notification.  Item (s) must be returned in ORIGINAL PACKAGING to prevent shipping damage. Buyer pays return shipping fees.  A full refund minus shipping and/or Ebay fees will be issued after the item is successfully received back. Please allow 3-5 business days after we receive your package to process your return. Any returns that violate this return policy will not be accepted.

Defects:   Should the product have a manufacturing defect within 30 days of original invoice, you may return it for replacement.  Buyer must notify CP via eBay, stating defect.  Buyer pays return shipping. A replacement will be sent after the defective item is received back and reviewed by our Quality team.    

Contact:   Primary correspondence will be handled through eBay.  Contact us by using the "ask a question" link at the bottom of the listing.  Emails are answered within 48 hours.  Holidays and weekends may cause a slight delay.