"We are sure you will be completely satisfied with your product. If this is not the case and you wish a refund you can do so by returning the product(s) to uswithin 30 days of receiving it. The item must be in its original, unworn re-saleable condition. The item being returned should be with its original packagingbox/tags/poly bag etc. (which ever applies).When returning you should return with the returns policy provided to you in the box. This should be filled out with all the information needed Name, eBay USERID and your Record Number. If this is not within your box please return with your invoice or email us we will send you a copy of the returns form.Please e-mail us from eBay messaging system prior to this with reason for return or exchange.If you need a different size/colour/style the easiest way to do so is to purchase the new item you wish on our site. Then you can be assured that we have yourrequest and it will be on its way to you quickly. You can then return the original or unwanted pair back to us for a refund. Including all the relevantinformation inside the box.The cost of returning the item to us is your liability. The item is your responsibility until it reaches us, so for your own protection, we recommend that you send the parcel using a recorded or tracked delivery service. We cannot refund return items lost in the post. Postage charges are only refunded when the goods are confirmed as faulty or the wrong item has been shipped.

DO NOT RETURN ANY ITEM WITHOUT INCLUDING YOUR INFORMATION WITHIN THE PARCEL.

Once we receive your item back for a refund the process will take around 3 working days from the day we receive to be refunded. If you are planning to purchase another size/colour/style you can still do so and we will refund once the item has been returned.

Although these shoes are very well made and of very high quality we do not accept any returns for the loss of any diamante stones during wear. If you have any problem with this policy then please make sure you consider this before purchasing.

Please get in touch with us via the eBay email system for more information that you may require. We will try to get back to you instantly during the week but please allow 1 working days for a reply at busy times.

"KINO SHOES we are committed to providing a friendly and helpful service.Please get in touch with us via the eBay email system. We will try to get back to you instantly during the week but please allow 1 working days for a reply at busy times.Please note:Our emails are monitored Monday-Friday 9am-5pm. We will aim to respond to you within 24 hours. This may be delayed during busy times but we will always reply assoon as we possibly can. This also applies to phone calls.If we receive your email during weekends or bank holidays we will aim to reply to you on the next business day. This also applies to Phone Calls."