Q2: Are other prong types and voltages available? A: Please note "Specifications" for the model on this listing. We have 120V (Canada/USA prong type), 230/240V France/Italy/Germany prong type OR the 240V UK prong type OR the 240V Austrialia/NZ prong type (with an Australia/NZ adapter at an extra $5).Q3:  Do you have the model with stainless steel exterior, black top and what are the differences between the white exterior and stainless steel exterior models?  (Ignore Q.3 if the listing is already for the model with stainless steel exterior/black top) A:  Yes, please see our other listing.  The only difference is in the material and colour of the exterior.  The stainless steel exterior is much easier to keep clean as well as rust-proof in the long term.  If you are living near the sea with salty air, you should purchase Model SBS, otherwise it is your personal choice.

Q4: What is a "temperature-controlled" water distiller that's on the market?  A: This so-called temperature-controlled distiller is actually of no use as a water distiller.  It is a sleazy (and likely illegal) way of selling an alcohol distiller (normally selling for about $200), which can only be sold by government-licensed vendors.  Alcohol distillation in the home is dangerous (because alcohol fumes are highly flammable), and is illegal in many countries.  The buyer of any alcohol distiller shall be held fully responsible for the safety of the premises on which alcohol distillation takes place.

Q5: Does your water distiller remove fluoride?  A: Yes - Distillation heats water until it turns to steam. The steam travels through a condenser coil where it is cooled and returned to liquid. The F- remains in the boiler section. Generally, distillation for F- removal is considered a POU process.  Contact us if you need further detailed scientific info.

Q6: Will water distillation remove radioactive fallout?  A: Yes, but with limitations - You will find relevant information on the web using search terms: distillation, radioactive, fallout

Q7: Will the distiller rubber gaskets need frequent replacement?  A: No.  The gaskets are made to last years without the need for changing.  We've never had any requests for replacements in the past.  We are offering a 10-year warranty on all distiller gaskets (with free shipping) to show our confidence in the gaskets' reliability.  Print a copy of this listing description as proof of your warranty. Please note that, when cleaning your distiller, the rubber gasket must not be moved and should be positioned correctly, otherwise steam will escape from the gap into the air in the room and you may think that the distiller is faulty.

Q8: Does your warranty cover electrical parts as well?  A: Our warranty (if applicable to this listing) covers all parts including electrical parts (Beware: Some other distiller models sold by other sellers offer 30 days only for electrical parts).  If any problem ever happens (which is very seldom), contact us and we will email you the troubleshooting instructions.  Most parts are modular and easily replaceable, and do not require in-shop servicing.

Q9:  Do you have a glass storage bottle version?  (Ignore this question if the listing is already for a model with glass bottle) A: Yes! A very elegant glass bottle with easy-to-clean wide top and an ergonomic handle is available as an additional option (subject to availability).  If you win this auction (or buy through Buy-It-Now or Best Offer), you may pay extra to switch to a designer glass bottle.  Glass is no doubt the best container for distilled water.  However, if you don't want to buy the more expensive glass bottle model, you may simply transfer the water immediately after the distillation cycle from the plastic collector bottle to a glass jug (with a cover) and store it in a fridge.   

Q10: Do I need to clean the boiling chamber after every cycle?  A: The boiling chamber does not need cleaning every time - It needs some light rinsing every few cycles (which is very easy to do), and needs a more thorough cleanout only when there is significant buildup of scale or other impurities.

Q11: Where are your distillers made in?  A: They're made by MegaHome Corporation in Taiwan, one of the largest water distiller manufacturers in the world.  Other eBay selller's distillers may be made by some unknown factory in China even though they may be misleadingly branded as "American".

Q12: Where can I get extra carbon filters and distiller cleaner for the distiller?  A: From us of course - We will inform you of our eStore address for your future orders when you purchase from us.  We sell internationally and have been in business since 1996. 

Q13: I'm Canadian, do I need to pay extra in GST/PST/HST?  A: There are no extras in taxes - All taxes and shipping insurance are included/ absorbed in the shipping fee if delivered anywhere in Canada.

Q14: Why is your shipping to Canada as expensive as shipping to the USA?  A: For Canadians, we absorb the following in the shipping fee: Bulk shipping from the USA to Canada; all applicable sales taxes (GST/PST/HST), import duty (2.5%), shipping insurance, and customs brokerage charges.  

Q15: Do you allow local pick up?  A:  Local pick up is not allowed, as we need to assign a staff member to wait in-store (which is a very expensive arrangement), especially when a buyer arrives late, or simply doesn't show up and asks for re-scheduling. 

Q16: Consumer education information: There is one eBay seller criticizing and disparaging other sellers of water distillers - Is it true what he is saying?  A: There are truths, half-truths and untruths that he said (For instance, his distillers are branded as "American", but most models that he carried are not made in the USA).  We cannot comment specifically on each, but reading his listing and being told his horses drink ONLY distilled water should be enough to put you on the alert about other things he tells you.  Problems for those very cheap distillers may surface after one year of use when the warranty expires.  

Q17: May I become a Distributor? A: Yes - but you will need to buy at least one of our distillers at retail price before we will answer any of your distributorship enquiries.  If we accept your application eventually, we will credit you with the price difference.  Please note that your first purchase as a Distributor will have to be at least 2 distiller units or your Distributorship will be revoked.  We also drop-ship for our Distributors directly to their customers with the Distributor's name and contact information displayed on the shipping label.

Distributed by: EcoPure Water Filters [Head Office: #120 - 3989 Henning Drive, Burnaby BC Canada] (Burnaby BC & Richmond Hill ON, Canada; Point Roberts WA, USA) - Authorized distributor and service centre for the manufacturer - Megahome Corporation of Taiwan - We sell to Canada, the USA, UK, Europe & worldwide.

Shipping in general:  We ship to all addresses including PO boxes.  Once the item ships, the buyer will receive a shipping notification email (with the expected delivery date), followed by a tracking number notification email at least 3 days before the expected delivery date.   Your shipping fee already includes insurance of the item to its full value against damage or loss in transit.

Shipping Time to International Destinations (outside Canada/USA):  As we ship from Point Roberts WA (USA) only once every three weeks in order to save on shipping costs for you, please allow more time for the item to be delivered to you. Thank you for your understanding. 

Shipping to Canada:  GST/HST/PST (where applicable) and any import fees/customs brokerage charges are INCLUDED in the shipping fee (use the eBay shipping calculator).  There will therefore be no surprise charges when the item gets delivered to your door.  Shipping to Canadian locations normally takes between 5 to 12 days from the date of payment.

International shipping (outside USA & Canada):  We ship to international destinations from Point Roberts, Washington (USA).  Before you buy, find out from your country's Customs service about customs duties and charges which you will be responsible for.  The HS tariff classification number of this distiller is 8421.99.00.10.

All sales outside the USA and Canada will be declared as "Retail Sale" at the net winning price (shipping is not included in the declared value). Extra duties/taxes upon the package arrival imposed by your country will be your responsibility.

Insurance: Shipping insurance is already included in the shipping fee. Packages to some countries are not insurable online (we use an online system for shipping) therefore no insurance claims will be accepted by us if the package is damaged or lost in transit: Russia

More Questions?  Contact us via eBay's "Ask Seller a Question" or email us for our web site address.

Copyright:  We have occasionally noticed that our listing description has been copied.  The above product description is copyrighted by us and in use (with incremental modifications) for our eBay listings since January 2005.  Any unauthorized use of part or all of this description that can be identified as belonging to us will be reported to eBay and prosecuted to the fullest extent of the law.  In the event of any dispute, the ruling by eBay shall be final.

Updated: Feb 9, 2015