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Who are We?
Easy Pest Supplies are Australia's premier online supplier of professional DIY 'Do It Yourself' pest control products.  Easy Pest Supplies is a Sydney based company which has been selling pest control products since 2010. We were established after identifying a need in the market to be able to offer people the same high quality products we used in our services, at a fraction of the price.

Are your products the same quality that the professionals use?
Our products are of the highest quality and are regularly used in the pest control industry.  Now you too can get the same results as the professionals whilst saving money!  Save money and do it yourself with Easy Pest Supplies.

Where do I find the Materials Safety Data Sheets?
Materials Safety Data Sheets (MSDS) / Product Labels  are supplied as a label reference guide for the products sold by Easy Pest Supplies.  Materials Safety Data Sheets (MSDS) / Product Labels are linked on each product page as a *PDF downloadable attachment.  Please download and print these upon purchase.  AS LABELS ARE ALWAYS SUBJECT TO REVISION, ALWAYS CAREFULLY READ AND FOLLOW THE LABEL DIRECTIONS ON THE CONTAINER.

What payment methods do you accept?
We accept the following payment methods - Paypal, Credit Card (Visa, Mastercard, AMEX) Bank Deposit & Cheque

What if I am after a product which is not on your store?
Ask Us!!  We will do our best to source the products you are after.  If you don't see what you need, we'll source it.  Want more than one item and need a better price? Just ask!

Do we ship overseas?
Unfortunately, we do not ship items outside of Australia at this point in time. 

How long will delivery take?
Allow 2-5 business days for delivery depending upon where you are located in Australia.  Please note this is just an estimate and we can not be held responsible for delays with Couriers or Australia Post once the package is out of our hands.

What courier do you use?
We use a courier of our choice for most parcels.  We may also use Australia Post only if the parcel is small enough to fit into a 500g satchel or envelope and not considered dangerous goods.

Can you deliver to my work address? 
Yes, we can deliver to your place of work. Please ensure to include the Business Name in the shipping of your order so the delivery driver can find you easily.

Can I pick up my item from you?
Yes, we offer local pick up.  The pick up location is 17/70-72 Captain Cook Drive CARINGBAH NSW 2229 (Monday to Friday ONLY).  Please call us or email after your purchase to arrange a suitable time.

Do you accept returns?
We will accept returns for faulty or damaged items.  We do not refund for change of mind purchases.  We will not refund the Delivery Fee where the products have been delivered to you.

What if a product is damaged on delivery?
You must check any products delivered to you to determine if it is damaged. If a product is damaged on delivery, then you should refuse to take receipt of that product and email us. If you notice damage to a product after delivery, or if it has been incorrectly shipped, you should notify us as soon as possible.  Upon return of faulty goods, our returns department will assess and forward on to the manufacturer. If the item is being repaired, we will inform by email the estimated date of completion. The repaired item will then be posted back to you free of charge. If the item is being refunded, we will process this as usual, ensuring to have your refund as quickly as possible after assessment.

How will my refund be processed?
Method of refund will be in the same format as payment was made. (eg credit card, paypal etc)