This items comes with a official Firma Stella Certificate of Authenticity, which guarantees the authenticity of this item. Each certificate is numbered individually too each item.
Dispatch time
We process orders Monday till Friday and we aim to dispatch all orders made before 12pm (Monday – Friday) for delivery the next working day (UK). We will send you several emails during the order process to keep you informed of the status of your purchase. You will receive a shipment confirmation email with a tracking number upon dispatch.
UK Delivery Options
Free Royal Mail 24 TrackedWe offer free delivery for all UK addresses. This is a tracked service, which requires a signature upon delivery. This service aims to deliver the next working day (if ordered before 12). | Free |
Royal Mail Next Day Special Guaranteed Delivery by 1PMThis is a special service, which guarantees delivery of your item by 1PM the next working day. This includes online tracking and requires a signature on delivery. | £9.99 |
DPD Next Day Courier DeliveryOur courier service with DPD provides extra security for your item. They also provide a text message as soon as your package is out for delivery, along with a one hour delivery window and options to rearrange delivery and follow the parcel. | £14.99 |
REST OF THE WORLD
Royal Mail International Tracked and Signed forAims to deliver to Europe within 3-5 working days and worldwide within 5-7 working days. Full tracking is available and a signature is required upon delivery. | £12.99 |
International Courier DeliveryOur courier service provided exceptional speedy and secure delivery. 1-3 working days delivery within Europe & USA. 2-5 working days delivery worldwide. This service is fully trackable and required a signature upon delivery. We only use recognisable worldwide courier companies such as UPS & DHL. | £34.99 |
Firma Stella’s number one aim, is to provide a trustworthy service, which is obviously key in sports memorabilia. Therefore, instead of telling you how our items are authentic, we show you our items are authentic. The majority of Firma Stella’s signed sports memorabilia includes exact photograph proof of the item that you are buying, being signed by the sports star. It is quite simple, no one can argue with Firma Stella’s authenticity when we show you the exact photograph proof. Firma Stella operates on the basis that exact photo proof is the only way to ensure the item is definitely genuine. Firma Stella obtains its signed sports memorabilia in person and generally does not buy in items.
Photo Proof
Our experienced staff travel around the world to obtain exclusive items and exact photograph proof in order to set ourselves apart from other companies. We photograph the exact moment when the sports star is signing the item in question. Every single item is individual therefore you can be assured that what you buy is exclusive to you with exclusive photograph proof. We have photograph proof available for majority of items however it is not always possible to photograph the moment a star signs for us. Where it is available, you will see the image on the product page. If you require this photo, we can send it to you via email, once the order is confirmed. We watermark our photograph proof images to stop them being taken.
Certificate of Authenticity
Firma Stella provides a Certificate of Authenticity exclusive to each item, which is a signed 100% guarantee of authenticity. This certificate of authenticity is numbered individually. Where possible the photograph proof image will feature on the certificate.
Product Authenticity Example
Product Example
Product Photo Proof
Product Certificate of Authenticity
Return & Refund Policy
Thanks for shopping at Firma Stella
If you are not entirely satisfied with your purchase, we’re here to help. Firstly, please contact us if you decide to return the item.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item unless the item was reported damaged upon arrival to us. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Contact Us If you have any questions on how to return your item to us, contact us.
We do not accept responsibility for the item going missing if the item was not sent using a tracked method.
