PayPal is our only method of payment. Your PayPal account must be a Verified PayPal account.

Selecting "Immediate Pay" is the way to go. If you select eCheck, it may take 2-8 days to clear PayPal.

Please include a phone number as UPS and our Trucking Companies require it.

We prefer to ship to a confirmed PayPal address and whether yes or no we may still contact you for additional verification.

For shipments in New York, we are required to collect the appropriate sales tax.

Most purchases are shipped within 24-48 Business Hours

Items with "free shipping" are only shipped free to the 48 contiguous United States.

We supply tracking information directly to your eBay account as well as via email within 24 hours after the shipment leaves our warehouse.

Downtown Photo is proud to offer a 30 day return or exchange policy on most items for a full money back refund, excluding any shipping charges (for items which we offer free shipping, our standard shipping charges will be deducted from any refund or credit)

Returned or exchanged products must be in brand-new, mint condition. Items must be in the original, undamaged manufacturer's packaging with all packaging materials, including instruction booklets, packing inserts, and the blank warranty cards. Memory cards and any other Blister Pack items are not returnable once opened. Any merchandise missing the original Universal Product Code (UPC) cannot be returned. The manufacturer's labeled packaging must be enclosed within an additional shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package.

Please be aware that we cannot accept returns on the following items unless they are shown to be defective in manufacture (as decided by the manufacturer):

• Underwater equipment (once taken underwater
• Inkjet printers (once ink cartridge/ribbon has been installed)
• Processing equipment (once used with chemicals)
• Educational DVDs, Tapes and Books once opened
• Blister-packed items once opened
• Original manufacturer software once opened

Please enclose a copy of your invoice with your return and tell us whether you would like the item to be replaced, exchanged, or refunded.

Returns can take up to 5 days in-house from the date we receive it to process. When returning an item, please make sure you use a shipper which provides you with Insurance and a tracking number. Items returned without a tracking number might take much longer to be processed.