Questions, Special orders, Inventory requests:

• Please contact us using eBay's message system.

Your shipping address: IMPORTANT!!

• Please confirm your shipping address is correct before making payment. 
• You know where you live, we don't!
• eBay does not allow us to change an address after payment is made.
• If you ask us to change address, it will require us to cancel your order, ask you to correct your address and redo order.

Combined Shipping: International

• Due to eBay's new policies, they require us to require immediate payment on your purchase. 
• PLEASE use the eBay shopping cart - it may save you money! 
• In the event eBay overcharges you for shipping, we will send a refund for the correction.

Combined Shipping Discounts: USA

• Due to eBay's new policies, they require us to require immediate payment on your purchase. 
• PLEASE use the eBay shopping cart - it may save you money! 
• If we issue a credit for overpayment of shipping, we may deduct a portion of the overpayment to cover eBay fees.
• eBay DOES NOT refund the fees we pay based on shipping charges if we issue a refund for shipping!
• Paid orders may be combined or ship as seperate orders with no shipping refund. 

USA Shipping:

• We ship using USPS First Class, Parcel Post, Priority Mail, and occasionally FedEX.
• We may upgrade your shipping method at our discretion.
• Tracking is provided. Orders over $750 will require a signature per Paypal rules.

International Shipping, Customs Fees, Import Taxes and Duty:

• We ship USPS First Class International and Priority Mail. It's your choice!
• There is limited or no tracking on FCI or Flat Rate Priority Shipping.
• Allow two to ten weeks when choosing First Class International, but it's usually far less.
• Please Note:  Import duties, taxes, and charges are not included in the item price or shipping cost. 
• These charges are the buyer's responsibility.
• Please check with your country's customs office to determine what these 
•       additional costs will be prior to bidding or buying.
• Don't ask us to falsify a customs form...We will not do it.

Insurance:

• We insure all International shipments and some domestic shipments.
• Our insurance carrier requires a 20 day domestic (USA) and 40 day International waiting period before we file a claim.
• You agree to wait the required time and agree to complete a online affidavit for the insurance company if we file a claim for your lost or damaged shipment. Shipsaver is our carrier and they provide excellent service. 

Handling and Shipping time:

• WE SHIP FAST!
• All orders ship same or the next day. In the event of an issue, we will message you via eBay message system.
• Read our feedback page to see what our customers say about us.
• Please be aware USA Shipping Holidays may affect International Shipments.

Sales Tax:

• New York Residents will be charged Sales Tax - It's the law.

Returns:

• No returns are accepted on opened items.
• All items we sell are covered by Manufacturer Warranty. 
• Do not open a return case for defective items, Contact us FIRST, we'll work it out.
• A restocking charge of 15-20% may apply. 
• We do not refund original shipping charges. 
• Please review the return policy on the shipping tab.

Warranty?    New or Used?:

• Everything we sell is brand new and covered by Manufacturer's Warranty unless noted.
• We will assist you in the warranty process if needed. 
• We only sell brand new items - Our items are all factory fresh!

Thanks for choosing Mountain Subdivision Hobbies

Supplying modelers with items from premium model railroad & DCC manufacturers since 2002