Returns & Exchanges: We want you to love your purchase! If there is an issue with your purchase, please contact us and we will work to make it right for you. Our ultimate goal is to please you, the customer, and offer you an enjoyable shopping experience here on eBay with our mix of quality clay and pottery tools.
Please click here to contact us FIRST for return approval and instructions. Pottery and Clay has a 30-day return policy. Returned items must be new, unused, and unopened with all original packaging.
Customers are responsible for shipping charges on returned and exchanged merchandise. Shipping charges are nonrefundable once your order has been shipped. We will refund shipping charges only if the error was ours. If your items qualified for Free Shipping, the outbound and return shipping costs incurred by us (Pottery and Clay) will be deducted from your refund or credit.
If you refuse a shipment upon delivery, we (Pottery and Clay) reserves the right to deduct the return shipping fees from your returned merchandise credit.
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