If you have a problem with your item please do not give me a negative or neutral rating or file a grievance until you email me the reason why you are not happy with the item. We do not read minds to see what you are having problems with.  I do the packing to the best of my ability, but sometimes the post office is not too delicate with items, and although rare, I do make mistakes occasionally, please be understanding, GIVE ME TIME TO DO WHAT I CAN DO. Items come from a smoke free household. If you need more time for payment, just let me know, I understand that unforeseen things happen. I ship on Tuesdays and Fridays and most items are shipped by parcel post and books, CDs, DVD's, video games etc. by media mail but there is an option to use priority mail on the invoice I send you. Buyer is to pay shipping AND handling-my handling fee is not high-it covers the packaging materials, and for the gas we have to use to deliver the package to the post office and part of the Ebay fees and the Paypal fees. I live at the Bottom of Florida and the post office charges postage by distance, so most states are postal zone 8 and a lot farther away from me than if I were in the middle of the country. I will combine s/h if multiple auctions are won, if items can be shipped together by the same postal type. For example, books, CDs, and DVDs are sent by media mail, so if you also purchased an item that has to go parcel post, this can't be combined.  We pack these items well and we have had some arrive broken, not by us but by the way the Post Office handles the packages. Please check out my other auctions, I try to keep a wide variety listed.  All items paid by PayPal will be shipped to the confirmed address listed with PayPal so please keep your mailing address up-to-date with PayPal and Ebay. "Return Policy"----I do not accept returns unless the item I have sold is completely different from what I have listed. If the item is not as I have listed, or pictured, then it is an option. If the item arrives damaged by the post office that is not something that I did. I package the items well and books are wrapped in plastic and put in a bubble mailer. I try to protect the items the best that I can. I will refund money if the item is returned to me--if it is broken due to something that I did.