Payment
If you use the 'Buy it now' option please pay for your order immediately, unless you are waiting for a reply on delivery options, pricing or combining multiple orders.
For product auctions please pay within 24 hours of the auction ending.
We accept payment from Paypal and all major credit cards.
Delivery
We will process your order same working day if received by 12pm and offer Evri and Parcelforce delivery options.
Returns
Please contact us immediately if you have any issues with your products or delivery.
We require you tell us within 14 days from the date of delivery of any faults, damages and returns queries. Hardware Warehouse does not accept returns for non faulty goods after 14 days from purchase.
Goods must be returned within 14 days and in the original shipping packaging, un-used and your product(s) should be in the same condition as received by you.
If there are no faults with your product but you require a refund, then we ask you to notify us within 7 days from the date of delivery of your intention to cancel. Hardware Warehouse offers a 12 month warranty against manufacturing defects only. Full details are available in our store information pages.