PAYMENT
Pay via Paypal
Payment is due within 4 days of auction end. Unpaid items will be relisted and an unpaid item case will be filed. Please communicate with us if you need more time to pay.
RETURNS
We do accept returns*, buyer is responsible for return shipping, we are happy to answer any questions.
We list items as they are and with care to describe the actual item. We also provide many photos of the items up for auction. If you want additional photos please email us.
If there is ever a problem with an item please contact us, we are always willing to work with you to resolve it and find a solution. We do our best to make our buyers happy.
*Note on toner, drums and ink. Returns can only be made if packaging is unopened.
SHIPPING
Items will be mailed within 1 business day of receipt of cleared payment.
We pack items with care. Shipping is based on the calculated weight of your item set by eBay and the Post Office. For large or heavy items there is an additional handling charge of $10 to cover packing costs. For fragile items and items over $100 we insure through the post office. We require signature confirmation for all items over $200.
We offer combined shipping! Shipping is cost of combined weight. Handling cost of additional items is $0.50 per additional item in shipment.
If you have any questions regarding shipping or combined shipping please contact us.
INTERNATIONAL SHIPPING
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyers responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
Please note: It is your responsibility to ensure that the purchases you make are legal in your country, we are NOT responsible for things getting stuck or lost in customs.
We are required to mark customs forms "Merchandise" and state the exact price paid for the item.
Insurance and tracking is only available on Priority International.
FEEDBACK
We strive to provide a high level of service and communication. Your positive feedback is appreciated. If you should be unhappy with any part of our service or item please allow us an opportunity to fix the situation before you leave negative feedback. We work very hard at making sure you are getting what you are expecting.