FREQUENTLY ASKED QUESTIONS:

When will I receive my order?

You should receive your order within 3 working days of when your order is placed. We will issue a tracking number within 1 working day and you can track this through either the DPD or tuffnells website, please check which courier you parcel has been sent through and head over to the relevant website. If you have any problems please send a message.

What do I do if I haven’t received my order?

Please, check your order using the tracking number through the DPD or Tuffnells website. Alternatively, If you haven’t received your item within the delivery timeframe (max. 3 working days), then please message us and we will aim to respond to you ASAP. Please send us a message before leaving feedback as we are happy to help.

Do you ship internationally?

Unfortunately, we do not ship outside of the United Kingdom. We advise that we are unable to deliver to the following areas: Northern Ireland, Channel Island, British Islands and the Scottish Highlands. Please view the following postcodes in which we are unable to deliver to AB30-AB38, AB40-AB56, IV1-IV28, IV30-IV32, IV36-IV40, IV41-49, IV51-IV

What is your returns policy?

We offer a 14-day money-back guarantee. If for any reason you are not 100% satisfied with our product, we will refund the price of the goods provided that they are returned unused, in its original condition and with the original packaging if applicable. Please see our RETURNS POLICY FOR MORE DETAILS

My item is damaged, what shall I do?

In the unlikely event that you receive a faulty or damaged product, please notify us as soon as you receive your parcel by sending us images where possible. We are happy to replace the item or refund you in full. Please note if the item is damaged we will not collect and this item should be disposed of/recycled by yourself as appropriate.

I have missing/damaged parts - what shall I do?

We are happy to send replacement parts free of charge. Please send us a message about your order confirming the item's SKU code, the letter or number of the damaged/missing parts and confirm which address you would like the parts sending too. We aim to dispatch these within 3-5 working days of receiving your message.

Do you accept offers?

Unfortunately all of our items are already at the best price possible. We do not accept offers and all the prices seen are the final price.

Can I change my address once the sale has gone through?

If you notice that your order has been placed and the address is incorrect please send us a message ASAP to confirm which address you would like your item sent to. Please note we process all orders between 8AM-9AM Monday-Friday so it is imperative that you send us a message ASAP. We aim to read all messages before processing the order.

I have another question or issue

If you have any other question or issue, please contact us first before you leave any feedback, and we will try our best to solve your problems and questions ASAP.