Free standard delivery Australia-wide on orders $30+
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Details
*Due to the nature of soft plastics during the production process satchels can vary slightly in size by 5% ( + or -).
Service Details and Extra Cover
Extra Cover
Flat Rate Satchels are suitable for sending items valued up to $100. If what you're sending is valued between $100 and $5,000, you should purchase Extra Cover.
How do I add Extra Cover? Buy Extra Cover from your local Post Office when you send your item. It is not automatically included in your Online Shop order. Extra Cover is calculated at the Post Office depending on what you're sending.
What if I don't add Extra Cover? If your parcel is lost or damaged, you may be compensated up to $100 plus a postage refund. Unless we're required by law, we don't accept liability for your delivery being late, or any loss or damage not caused by us. Extra Cover and any compensation offered under Australia Post's Terms and Conditions are in addition to any rights and remedies you may have under the Australian Consumer Law.
Dispatch and Delivery
Dispatch is the time your order takes to leave our warehouse. Most orders leave the warehouse within 2 business days.
Standard delivery is free Australia-wide on orders $30+. For orders under $30, we charge a flat fee of $5. Most orders arrive to you within 6 business days.
Occasionally, high delivery volumes and other network issues can cause delays, as well as where the order is being sent.
Please see the Online Shop Terms & Conditions for more information, including for pre-order and personalised products.
Returns Policy
We don’t offer change-of-mind returns on most of our items.
However, if there's an issue with your product (for example it's faulty or damaged), you can return it or get an exchange, repair, replacement or refund. Read our Returns Policy for more details.
How much does this packaging cost to send?
Postage costs are not included.
Our Postage Calculator Tool gives you a guide on parcel sending costs. Costs vary, depending on the size and weight of your parcel once you’ve packed it, and the delivery speed. You can also download our handy guide on how to correctly calculate your postage.
Posting a Flat Rate Sending product under 5kg? Find prices on our Flat Rate Sending page.