Contact Us:
(1). If there's any problem, please do not hesitate to contact us by ebay message, we will reply you within 1 business day. (not include Public holiday)
(2). Work Hours: Monday to Friday
(3). If you don't get response within 1-2 business days, please check your eBay email or My Messages in case your email provider has an overly-aggressive spam filter blocking eBay or my emails. Please add us in your contact and email us again
Shipment:
When you place an order, please choose a shipping method and pay for the order including the shipping fee. We will send the items within 3 days once your payment is completed.Shipment:
We do not uarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected.
Returns:
We do our best to serve our customers the best that we can.
We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.
Warranty & Maintenance:
We offer the 1-month free replacement. Buyers may request for a replacement within 15 days from your receipt of the product. The buyer should return the product in the original conditions to us and should bear the shipping costs for return.
We also provide 12-month free maintenance. The buyer should return the product in the original conditions to us and should bear the shipping costs for return. If any part is required to be replaced, the buyer should also pay for the costs of the parts to be replaced.
Before returning the items, please confirm the return address and the logistics method with us. After you give the items to the logistic company, please send us the tracking number. As soon as we receive the items, we will repair or exchange them ASAP.
Return and feedback
l All returns must be informed before returning.
l The Buyer is ought to notify the seller of all returned items within 7 days after receiving the package. We reserve the right refusing any requirement that informs the seller longer than 7 days.
l Exchange due to buyer wrong part ordered, buyer needs to pay 2-ways shipping fee.
l Return items must have all original packaging and in good condition.
l Return postage and insurance charge is non-refundable for refund or new shipment.
l Shipping fees are non-refundable.
l If you are pleased with your purchase, please leave us positive feedback once receiving the item, and we will return the feedback upon you.
l If you have any problem with the outcome of the transaction or product, please don't respond with negative feedback before contacting us. we will do our best to resolve your case ASAP.
l if you meet any questions,pls contact me first,i will try to solve for you. Negative feedback is not acceptable before contacting me.