Jacksons Leisure Supplies Ltd

Specialising in Caravan Camping and Swimming Pool Equipment

Welcome to our eBay shop where we have the majority of our swimming pool and caravan & camping products listed. Due to size and value we don't have everything we sell listed here, but you can check out our full selection of products on our website or drop by to purchase items from our shop.

Great prices, after sales support, and next working day delivery

It's our mission to bring you the best service and product support available. We all know when you've set yourself a task then you usually want to get on with it ASAP. If it′s a Motorhome air conditioner, caravan fridge, even a pool toy, the last thing you want is to be waiting for days or weeks for it to arrive.

Need advice or want to come and view products at our warehouse?

If you need technical advice or just want to check availability, please feel free to contact us. We have some of our best selling products on display in our shop and most items are available for collection.

• We accept all major debit and credit cards through Paypal.
• We accept payment with Cheque (Cheque will have to clear before goods are sent)
• We accept Postal Orders

What does delivery cost?

Please refer to the shipping price at the top of this listing, shipping fees vary across the board on all our items. The prices are for our standard delivery service which is within 1-2 working days.

Deliveries are usually made between 9am - 4pm Monday- Friday.  No time can be specified and a signature is required on receipt. Goods can be left on your property without a signature; however this is at your own risk.

This price does not include Saturday delivery - if you require Saturday delivery please call us and we can quote you for the additional cost. 

Orders taken by 3pm on any working day can usually be dispatched the same day for the next working day delivery at no extra cost.

Certain postcodes incur a surcharge - Scottish Highlands and Islands (FK17-99, KW1-17, G63, G82-onwards, IV1-28, IV33-39, PA21-33, AB, PA35-40, PH1-onwards), The Isle of Wight, Isle of Man, Channel Islands and Northern Ireland, SA, TR, PL, PO, TQ, EX, E and EC.  If your postcode falls within a surcharge area you will have to contact us for shipping costs.

Please note: We are unable to ship certain items to Off shore Islands due to their size and fragility.

Surcharge areas are decided by the courier companies, not JLS Ltd.

When will my order be delivered?

95% of orders taken by 3pm are dispatched on the same day for next working day delivery (This time may drop in our busy periods, mid summer & December).

For urgent next day deliveries, we recommend you call.

Most deliveries take place between 9.00am and 4.00pm Monday - Friday, though please note that we are not able to give a firm guarantee of an AM or PM delivery and our carriers do deliver up until 5.00pm.

PLEASE CHECK THE CONTENTS OF YOUR DELIVERY, THE GOODS MAY GET DAMAGED IN TRANSIT.

UNDER NO CIRCUMSTANCES CAN WE ACCEPT A CLAIM FOR LOSS OR DAMAGE IF THE GOODS ARE SIGNED FOR AS "IN GOOD CONDITION", "UNEXAMINED" OR "UNCHECKED" YOU MUST SIGN AS "DAMAGED"

Booking fitters and installers prior to delivery

Customers booking engineers etc to fit equipment based on the assumption that goods will arrive undamaged/missing parts and on the expected delivery day do so at their own risk.  Jacksons Leisure Ltd can not be held liable for any costs incurred.

Can I specify a delivery date?

If there is a specific date on which you would like your order delivered, please state so when placing your order.

We will do our utmost to deliver on the date specified and if we cannot accommodate the date requested we will telephone or email you.

If you require a Saturday delivery, please call us after placing your order.

Do I need to be in to receive my order?

You can request to have your order left without signature, or to have the order left with a neighbour.

Please specify clearly where you would like your order left or call us.

Please Note:

• If you request goods to be left without signature, e.g. "Round the back of the house" or "On front porch" etc this is at your own risk - we cannot take responsibility for goods that are subsequently stolen or damaged

Can I have my order delivered to an alternative address?

Yes you can. You'll see that when you place an order you can enter billing and delivery addresses. It is essential that the postcode is provided together with a phone number for the delivery address in order that there is not a delay. 

If you request a change of delivery address after placing an order then an additional charge of £15 will be levied (this is the couriers re-direct charge).

My goods have not arrived

If your goods have not arrived within 2 working days of receiving notification of them being dispatched or you have not had any information regarding the status of your order then contact us via email, however if possible we strongly advise you to phone us since during busy times we can have a backlog of emails.

I want to return or cancel my order, what do I do?

It's ok to change your mind. We'll accept a request to return goods up to 14 days after delivery providing the following terms are met:

• All packaging must be intact so that the item is in an unused and resaleable condition
• Seals and wrapping must be unbroken
• Postage costs are covered by the customer (the delivery charge of your order will be deducted from your refund)
• If you want cancel let us know ASAP (by phone)
• In the event you place the order and immediately decide to cancel you must let us know the fastest way possible to avoid incurring costs. PLEASE DO THIS ASAP, WE RECOMMEND DOING THIS BY PHONE. This is the quickest way and in most cases means we can stop the order being packed and shipped.  Sending an email which can take longer to be picked up, will often mean the order has already gone and shipping costs will be incurred.

How to return an item by post:

• Pack the goods carefully so they will not be damaged in transit
• Enclose a brief explanatory note and your contact details
• Print out our address label.
• Fill in the RMA number and attach it to your parcel and take it to your local post office
• Returned items should be received into our warehouse within 14 days unless otherwise agreed.
• We can collect in some circumstances
• We can arrange collection of the goods in some cases and pass this cost onto you, collection charges depend on the item size, value and your location, minimum collection costs starts at around £10.  We would advise you of the cost before we proceeded with a collection. Failed collections are still chargeable.

How to return large or heavy items:

Please send us a message for guidance if the item you wish to return weighs over 5kg. There may be additional charges to cover the cost of collecting large or heavy items. If we have to instruct our courier to collect, the collection charges may be between £13.60 (small parcel) - £80.00 (if palletised)

Do I have to pay postage if I return an order?

If you've changed your mind about an item you will need to pay for the cost of returning it.    
The cost of dispatch postage is non-refundable.

Please see above for further guidance.

If you have received the wrong item or there is a fault with it, we will cover the cost for you. If this is the case, please contact us.

Warranty: Most items are covered by a manufacturer′s warranty whose terms have to be adhered to.

Return of faulty Items

Faulty items should be advised by telephone and an initial checklist with one of our Technical Team completed during the call to try to resolve the issue.
The tech consultant can agree to check out the fault and arrange for collection of the item.
A replacement item or refund will be issued if it is found to be faulty,
If an item is returned as faulty and after testing no problem can be found with it, the costs of collection plus an administration fee of £10.00 will be payable by the customer.
We reserve the right to deduct these costs from any refund due.

Missing Parts (non critical)

Very rarely goods may arrive missing a part, we reserve the right to post the missing part within a reasonable time limit and that such a missing part does not constitute an excuse for the customer to demand a complete replacement of the goods dispatched or for the goods to be collected and refunded. Your statutory rights are not affected

Please click here to contact us through the eBay messaging system.
Please note that whilst we have alternative contact details via our other sales channels, eBay policy restricts sellers and buyers to communication via their messaging system.