A Word About Us
We have worked within the UK and European Car Diagnostics market since 2001 and have built up a wealth of experience and product knowledge. We sell mainly through our website, but also list on some auction sites to help generate interest in this relatively new field and market our products to a wider audience. All information here is the result of our experience and not just copied from someone else's site. We are honest in our approach to stating what our tools can do and which cars they will work with. Please email if you have any queries.
Shipping Information
Products are shipped from the UK, so NO import duties or taxes when items are delivered to addresses within the UK.
We ship orders within one working day of receiving cleared PayPal payments - (PayPal eCheques tend to take one to two weeks to clear). Orders received before 2.00 p.m. will usually be shipped same working day (Monday to Friday).
This product will usually be shipped either by the Royal Mail 'Tracked 48' service, Royal Mail 'Tracked 24' service, or by DPD on a next working day service depending on the option you choose at checkout. Please note delivery may take longer for 'Highlands & Islands' destinations.
Payment Information
Payments must be made by PayPal.
We are a UK Limited Company and provide a VAT receipt for the product. Returns
If you have a problem with your item, please email... the products are rarely faulty and many issues can be resolved quickly and easily. If you wish to return an item, please contact us by email first. If we have stated that this tool will work with your car, either on the auction page or via email contact, and we are proved to be wrong, then we will accept the item returned for a full refund within 30 days of receipt. Unwanted goods can be returned within 30 days of receipt provided that they are returned 'as new' (i.e. unopened and undamaged). The customer must pay for safe carriage of the item back to us (i.e. a 'signed for' or trackable postage method). Any product returned to us must be returned with all associated items originally sent as part of the product and in the same packaging, unless otherwise agreed with Gendan Ltd. |