Our Credo

To become a leading online brand and gain recognition as a company that gives incredible customer service to our valued customers around the world. We feel a great deal of responsibility towards the Health Care Industry including Dental Surgeries, Dental Surgeons, Dental Hospitals, Universities and Dental Institutions. We work closely with them to ascertain the best feedback to ensure we deliver to the best of our ability and craftsmanship for our reusable Dental Instruments.

Furthermore, we believe in creating and maintaining a strong bond of ethical relations between our customers, employees, stakeholders and our community who work with us throughout the world.

Our History

Medidental Supply was established in 2008 as a supplier of high quality Dental and Orthodontic instruments made of Stainless Steel. Ever since, it has been imparting a considerable role in serving the Health Care Industry.

Our Products

Medidental Supply covers a wide range of Dental and Orthodontic instruments. We also stock surgical instruments and veterinary instruments.

SHIPPING POLICY

All purchases will be shipped the same day if ordered before 2pm or 24 hours thereafter. All of our product listings are subject to Royal Mail Standard Postage charge. This ensures that we are able to ship easily and internationally for a minimal price.

For bigger and more expensive orders, we will send them either by Recorded Delivery or Courier. If you would like us to send your order via these options then please let us know by sending us a message on eBay and we will arrange an invoice including extra costs.

All orders are subject to stock availability and confirmation of payment with our PayPal account. If we are experiencing any delays with orders and shipping then we will let you know at the earliest possible time or within 24 hours.

ESTIMATED DELIVERY TIMES      

Western Europe – 7 to 15 Business Days         

Eastern Europe – 9 to 18 Business Days

Rest Of World – 10 to 20 Business Days

RETURN POLICY

We have an open policy to accept returns if the customer is not satisfied with their purchase for any reason. Please just give us a message on eBay and we can guarantee you a response within 48 hours with a resolution suited to your best interests. We will reimburse any postage paid by the customer instantly and after testing the faulty product in the lab to confirm it was unsatisfactory also refund the full amount paid. We believe that our customers’ money is theirs until they have received a product they are happy with! Please make sure the product is in the original packaging and condition upon return.

IF YOU ARE UNHAPPY, GET IN TOUCH!

Please do not hesitate to contact us via eBay regarding your concerns. We always have someone on hand to talk from 10am – 6pm and they will be more than happy to deal with your enquiry.