▪ we accept two methods of payment: PAYPAL, and a bank transfer to our account
▪ products are usually shipped the next working day after receiving payment; parcels are insured against damage or loss during transport; you will be notified of the shipment and receive a number of parcel - on the website of the courier company GLS you will be able to track the shipment.
Payment Policy
If the item has not arrived within 14 working days after payment, please contact us.
We reserve the right to cancel the transaction and relist the item if payment has not been received within this time frame. Also we do not guarantee availability after 7 days. Please include this information in PayPal when placing your order. Items will be shipped once the payment has cleared.
PayPal
Paypal is our preferred method of payment (easiest and fastest way to pay for your order). Cheques & Bank Transfers
We do accept other forms of payments such as Cheques and Direct Bank Transfer (all information and the bank details will be sent via email on request). Cheques take at least 7 working days to process, therefore, your item will not be shipped until 7 days after receipt. These forms of payments should be payable to RUGS & CARPETS ltd
Please note: We do not accept Postal Orders and credit or debit card payments over the phone.
The delivery time for the item is 7 - 9 working days.
All items are sent via GLS.
Orders are sent out 5 days a week.
If the item did not arrive after 14 working days or the item arrived damaged or faulty please contact us via eBay message.
In very few cases if there is no ordered pattern or colour, in this case the order can be delayed by around 30 days. If this case will ever happen the customer will be informed.
Returns Policy
If the item is returned to us there will be a 15% re-stocking fee payable upon return plus the customer is liable for any return costs, all items must be returned within 30 days in original condition.
The buyer’s responsibility is to check the item and contents on the day of delivery. Any irregularities or faults must be reported to us immediately by eBay message.
We want your shopping experience to be a happy one and wish to avoid any complications later on.
The package content must be checked before the courier leaves. If any damage is noticed to the product it must be reported to the courier.
If the courier does not make a report I will not accept returns. The scan of the report should be sent to me via eBay message.
All items must be returned in its original packaging.
