Orders are dispatched within two working days, excluding Weekends and Bank Holidays. We will send an email to your provided address on dispatch, including any tracking numbers associated with your order.

UK STANDARD DELIVERY

Standard delivery is free and takes 3 to 5 working days after dispatch. 

If your order is urgent, please upgrade to our Next Day delivery options and let us know in the order comments.

INTERNATIONAL STANDARD DELIVERY

International standard delivery takes 5 to 7 working days after dispatch.

We are unable to send flammable or hazardous liquids and powders by mail. 

We are unable to send products to P.O. box addresses.

Whilst we at Artists' Apothecary take the highest care to package products safely and securely, it is the customer's responsibility to ensure they have arrived in an acceptable condition. In rare occurrences, damage may be caused by the delivery provider. The customer agrees to inspect the packaging on receipt and take care in opening parcels to avoid any spillages, damage to goods and property in the surround area. Damage caused by inappropriate methods of opening parcels will not be claim for replacement or reimbursement from Artists' Apothecary.

We accept payments through Paypal, Visa, Mastercard, Apple Pay and Google Pay.

Visa
Mastercard
American Express
PayPal
Apple Pay (through the eBay app and eBay's mobile website only)
Google Pay (through the eBay app, eBay's mobile website, and desktop)Visa
Mastercard
American Express
PayPal
Apple Pay (through the eBay app and eBay's mobile website only)
Google Pay (through the eBay app, eBay's mobile website, and desktop)Visa
Mastercard
American Express
PayPal
Apple Pay (through the eBay app and eBay's mobile website only)
Google Pay (through the eBay app, eBay's mobile website, and desktop)

If for any reason you are dissatisfied with your product, please write to us within 30 days of receipt of your order.

You must return the products within a further 14 days of writing to us. Items must be in their original condition - unopened, unused, with all included protective packaging. Please obtain proof of postage and, for orders over £20, a tracking number is recommended. Items are returned at the customer's own risk and we cannot accept any liability for any orders lost or damaged in transit. 

Refunds will be processed within 14 days of receiving the item. All returns are checked thoroughly and any items which do not meet our returns policy will be declined and may be sent back to you or incur a 15% restocking fee. Please note, we are unable to refund postage costs.

Damaged on arrival

We encourage you to inspect your order immediately upon arrival in the unlikely event your order is damaged via transit. Should this be the case, you must email us clear photographs of the product and the packaging it arrived in within 3 days of receiving your order.

Faulty items must be reported within 7 days of receiving your order.

Orders reported after these respective time frames will be deemed as accepted and therefore non-returnable. Orders confirmed as damaged or faulty will receive a full refund, including any postage costs following their return.

Thank you for visiting Artists' Apothecary. We hope you enjoy the products and services we offer. By purchasing from us, you agree to our terms and conditions. Please familiarise yourself with the following information before completing your order and contact us at if you have any concerns with the content displayed. Failure to agree to our terms and conditions will result in the inability to complete your order.

Pricing

All products are priced without guarantee - incorrect pricing and lack of availability are no claim for delivery.

We reserve the right to modify prices and products without warning, including withdrawing products or pages. All changes are made without notification.

Copyright

All images are the property of Artists' Apothecary and it is not permitted to reproduce them elsewhere.