For your convenience, we accept payment by credit and debit cards, PayPal, Apple Pay, and Google Pay.

Paying by Credit/Debit Card

We accept the following cards:

• Visa
• MasterCard
• American Express
• Discover

Paying through PayPal

We partner with PayPal to offer secure payment options. PayPal is an online payment service which allows you to pay with your credit or debit card, bank account, or PayPal account balance. Your credit card and bank numbers are never seen by the seller or merchant and they offer 100% protection against unauthorized payments from your account.

As our supply chain takes every precaution for the health and safety of their staff members and our customers, you may experience longer than expected delivery times.

Our #1 priority is getting your order to you as quick as possible, without sacrificing quality and accuracy. As soon as you place your order, we send it to our warehouse for processing and shipping. Please allow 2-3 days for your order to process, depending on what time you place your order. Our warehouse does not operate on the weekends and public holidays, so orders placed on Friday or over the weekend and on public holidays are not processed until early the following week or next business day.

Check out our shipping info below to see when you can expect your order to arrive. Then sit back and enjoy the wait. We promise it’s worth it

*Free shipping offers are only available for consumer purchases in US

We offer free shipping on all orders placed through our website to US (excluding Alaska & Hawaii). Alaska and Hawaii orders will be shipped through FedEx Smart Post. This offer is valid unless otherwise noted in special promotions.

Shipping Methods, Transit Times, and Rates

Standard (5 – 7 Business Days):

• Free for all orders
• Saturday / Sunday delivery not available
• Ships UPS/FedEx Economy

Expedited (3 – 4 Business Days):

• Delivery on Saturday and Sunday not available
• Ships FedEx 2-day or UPS Priority Mail

Priority (Overnight - for orders placed by 12pm EST):

• Temporarily not available

We are happy to offer online returns for orders placed on all our online shops within 30 days of purchase. You may return your Tecbro products* in their original, unused condition for a full refund.

Returns & Refunds

Purchases made by debit or credit card and through PayPal will be credited back to the original form of payment.

Once the product is received back to our return address. It will be inspected and will be issued for full refund.

Return Exceptions

Tecbro does not accept returns on Customized and Made to Measure products/orders. Custom products are nonrefundable, except in the case of manufacturing or material defects in which case you may contact Customer Service via phone or email for assistance.

Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, you must go through our return process and place a new order.

Additional Notes

Tecbro is not responsible for any returns lost in transit or any additional charges incurred.

Questions, Concerns, Comments, You talk, we listen.

If you require any help with our online store, placing order, size confusion, and need something customized, bulk supply or we can be of any further assistance, type us an eBay message or send us an item related query. We will try our best to reply you as soon as possible. If we miss your call, we will be calling you back to hear from you. Please note that we are unavailable during public holidays and weekend.

From the perspective of someone who might not be a cold gear enthusiast, Tecbro! May seem like a company that gear you up for tougher weather conditions. Although not untrue, there is a lot more to our company than meets the eye.

Tecbro owns and operates composite facilities for manufacturing and exporting of Safety Supplies & Tactical Gear. The company fully realizes the importance of maintaining the quality of its products and for the same reason it is maintaining a quality control system. The ambition of the company is not only to supply the high quality products in the markets but also cognizance of customer satisfaction by providing pre and post-sale extensive services to resolve their problems exactly as they desire.