Reminder 1. [Compatibility]
If
you have question on compatibility, plz feel free to contact us. Plz
compare the laptop models names / pictures / layout / color /
description carefully before your order.
2. [Part NO. ]
Same
Part No. can come in different layouts, plz don't purchase based on
part No. only. Keyboards of the same model have different part numbers
from different factories. we may ship a compatible part No. one if an
exact part NO. is not available.
3. [ Backlight ]
If
you want to update non-backlit keyboard to backlit one, Plz check there
is a backlit-connector on your motherboard so that the backlit feature
will work.
4. [Spanish / Portuguese layout]
There
are 2 kinds Spanish and Portuguese layouts. Usually, Brazil Customers
need Brazilian Portuguese keyboards, Portugal Customers need Portugal
Portuguese one. Customers from Spain needs Spanish only, Customers from
America or Latin America accept Spanish and Latin Spanish keyboards
both. Plz compare the pictures carefully.
5. [The Keys]
If you need the keys only not whole keyboard, plz contact us to check the design of the key hinges before you place an order.
6. [Installation]
You'd
better to use an anti-static tool when you are dealing with the
internal laptop parts. After installing the keyboard, you need to update
the driver for it probably.
7. We tested every keyboard before shipping.
If
some keys don't work after installed, this is not because keyboard is
defective but you don't connect well the ribbon cable of our keyboard
with your laptop, plz try to reconnect more times. In addition, plz
clean the keyboard connector base on the motherboard and keyboard cable
before you install it. Many customers solve this problem after did
this.
Shipping Information
1.
Plz pay attention to the tracking information and collect the parcel
from local post office when necessary, or the parcel will be returned or
get lost.
2. Parcels might be delivered to your mailbox, lawns, doorway or corridor, even neighborhood sometimes.
3.
Plz make sure your shipping address is not remote area if you choose
expedited shipping (DHL, UPS, FEDEX, TNT etc.), or additional fees may
apply.
4. Deliveries can take up to 60 days
for locations that are far from main cities if you choose small post air
mail ( ePacket, SpeedPak, China post etc.). Plz allow more days for
shipping if there any holiday, such as Spring Festival in China, or
Christmas holiday in Europe.
Customs Clearing and Tax / Duty
1.
Door-to-door shipping is not a viable option in certain countries so
the user might need to clear the order from the appropriate customs
authority.
2. Import duties, taxes and charges
are not included in the item price or shipping charges. These charges
are the buyer's responsibility.
Contact us and Feedback
1. Your feedback is very important to us, we sincerely invite you to leave + feedback. It'll just take you 1 minute. Thank you!
2.
In case you have a complaint or plan to leave us a negative / neutral
feedback, plz contact us. We will give solutions to every question
within1 working day from Mon-Fri, 9am to 6pm GMT+8.