Florence Jewels


Regarding Product

»  Gemstone color or metal shade may be differ as shown to picture as the picture are CAD generated images and not of the ready products.

»  All our jewelry is made Nickel free.

                                              Note To Buyer


»  How to mention the ring size while making the payment?

»  While making the payment customer needs to mention the ring size on the "Note to Seller" tab or else customer can send a separate message to us after making the payment.

»  As all our rings are 'made to order', you can get any size you want.



Customisation

»  We offer full customization on our each product & we can also make products of your choice. If you like to make any changes to be made on a particular product of ours for ex. Studding different Gemstone, changing metal color, change in design etc.

»  If you have a particular design in mind, we can manufacture customised products as well. All you need to do is just sent us a message on Ebay along with the image you want to make & we will get back to you within 48 hrs with the quotation & details of the product.

»  We offer engraving service absolutely at free of cost on our each product. Just let us know 'your message' along with the ring size while placing your order.



Why  Florence Jewels?

» We thrive to provide 200% customer service. Customer satisfaction is our ultimate goal.

»  As we are the direct manufacturers you can get your jewellery at the best prices as it does'nt include middlemen costs & retail stores margins.

»  We are in this industry since 20 years. With core facilities of state of the art manufacturing factory and 150 artisans our quality is unmatched.

»  Each piece pass through strict quality control so you can enjoy the highest quality and finest craftsmanship.

» Our products are 200% genuine are manufactured by us only that's why you can get the product at factory price without additional middlemen charges.



Shipping Policy

»  We offer free shipping worldwide. We try to ship your products at earliest.

» All our products are 'Made to order' so it takes about 20 days in processing the order as we do not carry any physical inventory.

» It takes about 30-40 working days to deliver your product to your door step.

»  Local charges such as import duty, sales tax should be bearded by customer if applied.

»  Express Shipping option available at extra cost on request.



Refund and Returns

»  We offer 30 days 'No question asked' return policy, So in case you didn't like the product just return back to us and we will refund your full amount back to your respective account.

»  Return shipping charges are paid by the customer.

»  Refund will be initiated within 3-4 days of receiving the product.

»  In case of any query kindly contact us (drop a message) and we will get back to you within 24 hrs.



Feedback

»  Please contact us to resolve the issue before giving negative or neutral feedback.