• Please note that we shall NOT limited to use Australian Post as the courier to send your order except you asked. We shall choose courier by our favourite but will NOT impact the service as you paid.
• For most of parcel we shall ask signature by courier, contact seller if you want driver just drop parcel at safe place or other special instruction.
• Pickup is available and welcome! We provide 7/24 pickup service at our Bayswater Store if you pay prior pickup.
• For those customer who paid for pickup but not able to do, please contact seller to pay postage. Else we shall mark products are picked up after 3 days since you buy.
• For international buyer, please note that the postage you paid doesn’t include customs duties you may be charged in your country, and we can not provide customs clearance service from our side, so please contact seller to claim a lower value to avoid such problem.

• All forms of PayPal payment
• Cash for paying on pickup or delivery or contact the seller
• Credit Cards - Visa, Master
• EFT
  

If you are not 100% satisfied with your purchase for any reason you may return the item within 14 days from the date you placed your order. All the item/s need to be in their original condition, not worn or damaged or altered in any way;

Postage & Handling fee is non-refundable.

All returned items are subject to 5% restocking fee.

Buyer pays cost of return postage.

It may take 3 business day to process the return after receival of the returned product; And it may take even longer if we don't have stock;

NOT APPLICABLE FOR ABOVE TERMS IF IT'S BECAUSE OF FAULTY PRODUCT- WE SHALL RESPONSE ALL COST FOR RETURN,100% SATISFACTION GURANTEED!

• Please do not leave negative or neutral feedback without trying to resolve the problem by contacting us first!

• We work very hard to make our customers happy and to protect our reputation.

• We have a liberal return policy with people who contact us about a problem, and have never received a neutral or negative feedback from those who have contacted us, nor did we leave them one

• If you still choose to leave an inflammatory feedback, without giving us a chance to solve any problems, please understand your feedback will ALWAYS be responded by a NEGATIVE to you

• So PLEASE try and solve any problems with us, before leaving inflammatory, malicious, or hostile feedback.

We are experienced Home Brewing Suppliers in Victoria for near 10 years, we only sell Quality Product and Provide Quality Service for all of our customers! We aimed 100% customer Satisfiaction with reasonable selling price. Please contact us for any inquiry, feedback or even claim, we shall give us best service to you to meet your satisfaction!

Go shopping at our website to enjoy free postage under certain conditions.