ABOUT US:

Performance Products Warehouse (PPW) is an online retailer of ON SNOW, ON ROAD, and OFF ROAD parts.  We strive to offer a large selection of items no matter what season it is. We personally test our products, so we can recommend the best parts and products for our customers. With our highly competitive prices and exceptional service, you are sure to be pleased with the products and knowledge that you receive from Performance Products Warehouse.

Our ultimate goal is to continually provide the best pricing, service, and product information to our customers.

Shipping Options: USPS Priority Mail, UPS Ground, FEDEX Home Delivery

Shipping Time: Approximately 1-3 business days for domestic and 5-14 business days for international (some countries will require additional time for shipping, ask for more details).

International Customs and Brokerage Fees: Per Ebay official policy; The buyer is responsible for all customs, brokerage, and other import related fees. 

Handling time: 1 day

Sales Tax: 5% for CO residents

SHIPPING:

FREE shipping to the 48 Continental United States

**IF YOU LIVE IN ALASKA, HAWAII, OR PUERTO RICO AND WANT TO PAY FOR SHIPPING, PLEASE MESSAGE US SO THAT WE CAN GET YOU RATES**

We do combine shipping for multiple purchases. Please email us the eBay item numbers for what you want and we can give a much better shipping rate!

Shipping costs outside of U.S. will be determined by country. We only ship to those enrolled in the GLOBAL SHIPPING PROGRAM. 

STANDARD RETURN POLICY:

ABSOLUTELY NO RETURNS ON USED OR INSTALLED ITEMS.

• Item must be brand new in original packaging.
• Buyer must contact us for an RMA#.
• All returns have a 20% restocking fee. Buyer is responsible for return shipping.
• Refund will be of the final price minus restocking fee minus the original shipping (if an item had free shipping, the actual shipping cost will be deducted from the refund after the 20% restocking fee)

All new parts are guaranteed. If you are not satisfied with a part, you may return it within 30 days for a refund or exchange. All sales at Performance Products Warehouse are considered final.

Installed or modified parts cannot be returned. All returned parts must be in new condition in their original packaging. Labor, installation, and shipping costs are not refundable. If an item has free shipping, the original shipping cost incurred by Performance Products Warehouse will be deducted from any refund issued.

All returns are subject to a 20% restocking fee. Please insure & including tracking for all returns in case they get lost or damaged in transit back to us.

Please Note: If you refuse an order that has been shipped to you, it will then fall under our standard return policy. Any round trip shipping costs and a 20% restocking fee will be deducted from your refund. Also, refused packages can take up to 18 days to be processed.

Problems with order: Please inspect merchandise at the time of receipt. Any problems must be reported within 48 hours of receipt. All claims for shortages must be made within 48 hours of receipt also.

Order Cancellation: Performance Products Warehouse will make every effort to cancel or change your order however we cannot guarantee a cancellation regardless of date of request; if your order or part of your order has already been approved or is already in the process for shipping, then your order cannot be cancelled. Please make sure you need an item before buying.

Feedback

We will leave positive feedback for all positive transactions, and would appreciate positive feedback in return. As our customer, we assume that you expect nothing less than a positive 5-star experience from our company and that is exactly what we strive to provide. We would also appreciate a 5 star rating in all four eBay categories: Item as Described, Communication, and Shipping Handling Charges & Shipping Time.

If you are considering giving less than 5 star feedback please email us and we will do our best to resolve the situation