All personalised & custom products are not eligible for return or exchange
(please note that this does not affect your statutory rights).
The
distance selling regulations do not apply to personalised goods AS THEY
ARE MADE TO ORDER AND CANNOT BE RESOLD, therefore returns and refunds
are not accepted unless a mistake is made on our part.
In this case we will replace your item if you return it within 30 days.
PLEASE CHECK YOUR PERSONALISATION DETAILS BEFORE SENDING THEM!
PLEASE NOTE:
Failure to provide personalisation details as advised within UP TO 24
Hours of your order will result in your order being cancelled and
refunded. We can not and will not delay orders after dispatch date as
it's your responsibility to make sure you read details on what you are
ordering from us and make sure you send personalised details to us
within our time frame allowed.