Import duties, taxes, and other tariffs & brokerage charges at the buyer country are not our responsibilities neither it is included in the shipping rate. We don't accept any claim in relation to such tariffs and taxes or to the custom clearing process.
The Shipping Rate doesn't included custom clearing & brokerage services, if required in your country
If the custom clearing is required, the shipment is deemed delivered to you at the point prior to transferring it to custom authorities.
If no custom clearing is required, the shipment is deemed delivered to you at either the post office or at your door steps (depending on which service you select)
We have two types of Shipments:
- Emirates Post Registered Small Parcels, you will see it Economy against your country name
- DHL Express from Emirates Post, you will see it expedite shipment
Both service comes with tracking and insured for lost/damaged in transit according to eBay Policy. Pease note following:
- To claim damage in transit, you must inspect the shipment at the delivery point (prior to custom zone, at your postal office or at your door step)
- You must reject the shipment if found damaged and request to file a damage in transit report
- You must send the report to us when you open a case in eBay for item received damaged
- We will process a request with our provider for the damage using a copy of the damaged report. Upon accepting it we will refund you the amount is mandated by eBay refund policy
- Accepting the shipment means you invalidated the insurance coverage and hence we will not be able to claim the value of the order. We reserve the right to reject your claim.