Your order will be shipped upon receipt of payment within 48 hours.





With the Tracked Letter, you can follow the routing and distribution of your shipments.


In mainland France, your shipments will be distributed within 48 hours (indicative time).


Items are shipped discreetly in a bubble envelope.

Payment

For your convenience, we offer several payment methods:









1/ Paypal: Pay with PayPal, it's secure, simple and free.


No more need to enter 16 digits of your bank card every time you make an online purchase. Simply use your PayPal credentials: email and password. Your transactions are instantaneous.


Paying for your online purchases with PayPal does not cost you more than with your bank card, and it is free for your purchases in euros in the European Economic Area.




2/ Payment by check:


Please make your check payable to ENTREPRISE BERTIN FABIENNE.


Your check should be sent to the following address:


BERTIN FABIENNE COMPANY
27 rue de Beauce
91410 SAINT ESCOBILLE


Please note that your order will be sent to you upon receipt of the check.







A one-off transfer is an electronic means of payment and therefore does not present any risk of loss, theft or falsification.


Please send us a request by email to obtain our RIB.

Back

In accordance with current legislation, you have 14 days from the date of receipt of the package/letter to request an exchange or refund.


We exchange or refund a product in the following cases:


- Return of the item with the labels.


- New and unused product.


The exchangeable or refundable product must be returned within 20 days of receipt of the product, to the following address:


BERTIN FABIENNE COMPANY
27 rue de Beauce
91410 SAINT ESCOBILLE – France


We specify that return costs are the responsibility of the buyer, unless we make an error.


The exchange of merchandise is based on stock availability.


In the event that the exchange is impossible (out of stock), we will issue a refund by bank check or Paypal.


In the case of a refund request from the buyer, we will issue a bank check or transfer via Paypal.

Size guide

BRA SIZE GUIDE FOR FRANCE


First, I measure my chest size 1
by placing the tape measure under the arms, horizontally
around the bust, up to the tip of the breasts.
Then, I place the tape measure just under my breasts to obtain my underbust 2


Small reminder: it is the difference between these 2 measurements that determines my hat.
my chest measurement - my underbust = my cup


• 13 cm: A cup
• 15 cm: cup B
• 17 cm: C cup
• 19 cm: D cup
• 21 cm: E cup
• 23 cm: F cup
• 25 cm: G cup


For example, my chest measurement measures 92 cm and my underbust measures 75 cm, (92cm – 75cm = 17cm) so I am a size 90 C.





INTERNATIONAL CORRESPONDENCE





SIZE GUIDE FOR PANTIES, SHORTYS, SLIPS AND Thongs


Choose your brief size carefully
To determine your brief size, take the following 2 measurements:
Waist size: place your measuring tape around your waist (thinnest part)
Pelvic circumference: measure at the widest point of your pelvis, on your hips.
The tape measure must remain horizontal, without tightening too much.
The table below will give you information on your brief size (French sizes):





If you have any hesitations, we advise you to choose one size larger than your ready-to-wear size for "bottoms" (briefs, panties, thongs, etc.).
The important thing above all is to feel good. What's more unpleasant than wearing panties that are too tight or that are visible to the naked eye under tight-fitting clothing!


INTERNATIONAL CORRESPONDENCE