For new items, please enclose original invoice and follow one of the following procedures -:
Please first of all notify us if you intend to return an item.
If you have tried fitting the part and or damaged the packaging or item in any way a return will not be authorised. The item must be in an unused brand new state.
Unwanted or unsuitable goods:
Returns of unwanted goods are accepted in new & unused condition, for 30 days after receipt.
You will be entitled to your choice of an exchange or refund, the cost of shipping the item to you in the first place will be deducted from your refund as per eBay rules.
The customer must also cover the cost of the return postage for unwanted goods. We can not accept responsibility for returned items lost in transit and so we recommend that you use recorded delivery or an otherwise insured method of return and obtain proof of dispatch from the carrier.
NB: please ensure the parcel is insured to cover the complete cost of the item, in the event of the courier losing your return.
Faulty Goods:
Returns of faulty goods are accepted, the item will be inspected upon receipt and if fault is not due to misuse, you will be entitled to your choice of an exchange, repair or a full refund. We will refund the cost of returns postage for defective goods (within reasonable limits) upon return delivery. Please note that the warranty given by the manufacturers of our products will only cover the cost of the parts. Labour charges and other costs are not covered. We cannot accept responsibility for returned items lost in transit and so we recommend that you use recorded delivery or an otherwise insured method of return and obtain proof of dispatch from the carrier.
Exchange Procedure:
If you are returning goods for an exchange we would normally have to wait for the goods to arrive with us and inspect them before we can send out the replacement. However we understand that sometimes an exchange must be made quickly and so we can send out a replacement immediately. We must take payment for the replacement but as soon as the returned item arrives we will give you a refund on that cost.
Please allow 14 days for refunds to be processed.