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Welcome to LEDSone Ltd,

• We aim to offer our customers a variety of the latest lighting products such as lampshades, vintage lighting materials, cables, transformers, pendant lights, fancy lights, and accessories. We are in this industry for more than 10 years and We’ve come a long way, so we know exactly which direction to take when supplying you with high quality yet budget-friendly tailor-made products especially for you. We offer all of this while providing excellent customer service and friendly support.
• We always keep an eye on the latest trends in lighting products and put our customers’ wishes first. That is why we have satisfied customers all over the united kingdom and Europe, and are thrilled to be a part of the electrical industry. Most importantly, we believe shopping is a right, not a luxury, so we strive to deliver the best products at the most affordable prices, and ship them to you regardless of where you are located.
• The interests of our customers are always the top priority for us, so we hope you will enjoy our products as much as we enjoy making them available to you anytime.

• Due to security reasons, we will only ship to the address supplied via eBay from where the payment has been received.  This is merely a security measure to ensure that eBay members are not potentially defrauded. 
• As per eBay guidelines, we are unable to change your shipping address once we received your payment.

Returns

• Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• The products that are in new condition as that dispatched will be considered for returns.
• To complete your return, we require a receipt or proof of purchase, and the returns have to be sent through a trackable mail service.
• There are certain situations where only partial refunds are granted (if applicable)
• Any item not in its original condition is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds (if applicable)

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
• Late or missing refunds (if applicable)
• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at admin@ledsone.co.uk
• Sale items (if applicable)
• Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message and send your items to LEDSone Ltd, Unit 3, Marshbrook Close, Coventry, CV2 2NW, United Kingdom.

Shipping

• To return your product, you should return your product to LEDSone Ltd, Unit 3, Marshbrook Close, Coventry, CV2 2NW, United Kingdom
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.  
• If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

• We will post all items in the most appropriate packaging to ensure that they are not damaged on dispatch. Please allow 7 days maximum for delivery from the date of payment although we dispatched items within one working day after payment is cleared.
• We will only send replacement items once Royal Mail confirms the item is lost. This will be 14 days from the date of dispatch. We cannot be held responsible for delays caused by Royal Mail.
• All our product have been checked and packaged in good condition. If the product is damaged during the shipment please provide a picture to show the damaged part, that is important for us to send out the right replacement &, Our couriers require proof of damage for any potential Claims
• If any replacements required for any reason the original item needs to be returned before arranging any replacements as our supplier requires the original Item for any replacement.
• Returns & Refunds
• We offer money 30 days money-back guarantee. If you are not satisfied with our product, please return it to us unused within 30 days and we will issue a refund.
• Any return of faulty items we will cover the return postal cost. Please note, if you don’t want the item for any other reason postal charges are paid by the buyer.
• Any return, please send by recorded post only.

Note:

• Delivery times can vary depending on destination location. We would advise against booking an Electrician or fitter until you have received all items in satisfactory condition.