IMPORTANT Message: Please pay attention to the expected delivery date - our current handling time may be delayed due to staffing issues so do not be alarmed if dispatch does not occur for several or more days - your order will arrive by or before the expected delivery date. Also, due to the current influx of online shopping, Australia Post and all other delivery networks are experiencing heavy delays.
Customers are advised to select the Registered Post delivery option at checkout for peace of mind - as items may take 2 or more weeks to arrive from dispatch; tracking will ensure the items location is visible through transit.
Cute Bow Tie for your pet cat or dog
Click Fetch is an Australian owned and Operated company, located in North Melbourne and Bacchus Marsh. We process sales Sunday through to Friday to ensure weekend orders are shipped first thing Monday mornings. All domestic orders are shipped via Australia Post and international orders via SkippyPost.
Free Shipping does not include tracking for items under $50 and is for domestic customers only, if tracking is important to you please select the Registered Post option.
Registered Post includes tracking and is for domestic customers only.
Express Post 'Next Business Day' guarantee only applies to Australian Metro and immediate surrounding customers. All other customers that select Express Post will get priority shipping, however next business day delivery cannot be guaranteed as outlined by Australia Post. Please be aware of your location and contact Australia Post or visit their website for further clarification.
Please note: our handling time may take up to 5 business days - 1 day processing, 1 day packing and the following is when shipments are picked up for delivery. We always attempt to expedite the process for Express orders, however please contact us if this will be an issue and to ensure we are not experiencing a large influx of orders.
International Shipping: Air Mail - International Delivery may be via Skippy Post or Australia Post. Generally 2 weeks to most countries. Please take into account your local post delivery times.
Items damaged in transit should be brought to the attention of Australia Post - refer to their Compensation page: http://auspost.com.au/parcels-mail/compensation.html
Please also contact us with photos of:
In case of damages we advise buyers to retain the original postage packaging - if an item arrives damaged and a return is necessary, the buyer may place the item back in the packaging, cross out their own address and write RTS (Return To Sender) on the package.
Once received we will assess the damage and provide a replacement. It is our policy to provide customers with the items they purchased, if a refund is requested please see the "100% Satisfaction Guarantee" section for terms.
Misused items deemed damaged by the buyer or pet will be ineligible for a refund or exchange.
We're a grateful bunch here at AussiePup & Click Fetch, and we appreciate you and all of our customers for your consideration and purchase of our products. If you are not entirely satisfied with your purchase, we're here to help.
We want you to feel 100% safe in the knowledge that if you receive an item and decide for any reason it's not suitable, the right fit, what you thought it would be, or if you've simply changed your mind - you're sorted, we can easily organise an exchange - or - you can have your money back!
Just let us know your preference within 30 days and we'll sort it out!
Subject to a few small but (what we hope you feel are) reasonable terms:
Although all care is taken to ensure our images represent the product you will receive - due to lighting, monitor calibration, and the fact some items are hand made - there may be some difference between the physical item and the item pictured.
Items are sometimes hand made, and measurements may be off by 1-2cm as they are also measured by hand. If a precise measurement is required please do not hesitate to get in touch and we will help select the most appropriate size for your needs.
Item Sizes are relative to the product depicted and unless explicitly stated, they are not an indication of suitability of breed size i.e. "Small", "Medium", "Large" refer to the different sizes available of the product, it does not refer to "Small", "Medium", or "Large" size pets. This stated, it is important you check the description for item measurements and then measure the pet it is for to ensure suitability
If you have received an item from us that has a fault - be sure to get in touch with us ASAP. Include as many photos of the fault if applicable and/or details of the issue.
We may ask that you complete a couple troubleshooting steps if the issue relates to function rather than a visible defect.
Items that are deemed faulty are eligible for either a Replacement or Partial Refund in accordance with Australian Consumer law.
A "Faulty Item" and a "Change of Mind" claim are considered two separate concerns that are not dealt with under the same claim - this is to avoid potential sabotage in order to receive full refunds after a change of mind has occurred.
Please note: Our policy is to issue Replacements for faulty goods. Refunds may be requested but shall be treated as a "Change of mind".
As such a Change of Mind request is subject to the terms outlined above.