PLEASE CONTACT US BEFORE LEAVE ANY NEGATIVE FEEDBACK!

Our feedback rating is very important to our company's success. Please take the time to look at each seller's feedback and rating before buying a product. You will find that we work hard to maintain our positive feedback rating and will do the same for you. 

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DISCLAIMER

1. These products have not been evaluated by the Food and Drug Administration and therefore we cannot claim to diagnose, treat, cure, or prevent any disease. All information on our site is provided for historical background.

2. Please consult your physician about any medical concern you may have and educate yourself thoroughly about any herbs and their potential contraindications before any type of use.

3. Sometimes you may find the container is not full capacity, but that does not determine that we cheat or reduce content.

4. Some products may come in sealed packages, some may not and we do not receive any complaints about unsealed containers as they are beyond our capacity.

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PAYMENT

1. We will process your order after we received the payment.

2. Any applicable customs fees are to be borne by the buyer. We do not know the customs regulations for each country, please inform beforehand, come what charges on them.

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IMPORT, DUTIES, AND TAX POLICY

INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR ALL IMPORT/CUSTOMS/LOCAL TAX FEES THAT MAY BE INCURRED UPON RECEIPT YOUR PACKAGE. 

International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. These funds are not paid to sellers nor are they set by eBay rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations.

ATTENTION TO BUYER FROM BRAZIL & AUSTRALIA: You need to input tax number upon the checkout to avoid any delay in custom clearance.

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SHIPPING

1. International Orders are shipped via DHL Ecommerce (DHL Global Mail), KURASI, USPS and Post Indonesia. This offers tracking and approximately 9-25 days in transit. 

2. Express shipment service available via DHL Express and EMS Post Indonesia. Please email or message us if you want to upgrade your shipping method.

ATTENTION EXPRESS SERVICE ONLY: For several areas in certain countries that are included in DHL remote areas, We will charge more for that according to DHL regulations (please see the list of DHL remote areas in your country)

ATTENTION TO BUYER FROM MEXICO, BERMUDA, PORTUGAL, RUSSIA, URUGUAY, PERU, ISRAEL, POLAND, CYPRUS, CHILE, GREECE, MALTA, SOUTH AFRICA, BRAZIL, ARGENTINA, NORTH AMERICA & SOUTH AMERICA. There will be a longer delivery time frame for your order. It may take approximately 30-35 business days due to multiple transit times.

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RETURNS

1. Please take time to do the research before committing to a purchase.

2. We are unable to accept return if you are ordered  the wrong item.

3. We are open Monday thru Friday 9:00 AM to 4:00 PM GMT +7 time.

4. if you have any issue regarding your purchase please contact us before leaving any feedback. We will try our best to solve the problem and provide an amicable solution

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PLEASE NOTE 

1. Some item may delay if held by customs for additional inspection

2. Delivery time depends on the product and the distance to its destination

3. Order will be processed after we receive the payment, and we will process it in 3 business days.

4. Your address must include a contact phone number. This is very important since shipping companies require it. Any shipping address without a valid phone number will lead to shipment.

5. We will try our best to make sure the products shipped to our customers are in good quality.

6. Import duties, taxes and any charge are not included in the product price or shipping cost, these charges are the buyer responsibility.

7. We are not responsible for any custom duties or import tax