WELCOME TO HOUSTON AQUA

We are specialized in many strains of exotic tropical fish include BETTA, GUPPY, TAIWAN SHRIMP, PLECO, FLOWERHORN, DISCUS and MANY MORE.

We import these fish from different overseas countries. Some of these include Thailand, Vietnam, and South East Asia. These countries are known for having some of the most beautiful aquarium fish in the world. Our suppliers from these countries ensure that we receive the best quality fish, which has been the case for the past ten years.

Our team has mastered how to tell the customer's interests by just listening to their messages within the first ten minutes.

Our fish are the most beautiful because they are carefully selected by a group of specialists whose hobby has been keeping diverse types of tropical fish for over twenty years.

Based on several years in this business, we have built a non-discriminatory customer care group that is readily available to guide you on identifying the greatest quality fish. Besides, they equally help you place your order, ensuring that you offer all the necessary information to aid in the delivery or shipping process.

About ten years’ experience in tropical fish business. Since that time, we have maintained our professionalism, ensuring that our customers receive the exact fish they ordered within the specified deadline. Our clients comprise individuals of all ages, confirming that our fish are beautiful and likable by all people.

LIVE ARRIVAL GUARANTEE

1. We Ship Live Fish Via USPS

( If you want upgrade to Overnight Shipping Please Email us for more details)

2. Overnight Upgrade Link ( https://www.ebay.com/itm/164498056357 )

3. We Only Ship Monday and Wednesday in order to avoid the fish pending and STUCK in the warehouse on the weekend

4. Order placed after 8:00pm on Wednesday will be shipped out next Monday morning

5. Additional order are $5 shipping each. all Fish shipped together must be purchased within 3 days to apply combined shipping, to prevent fish being held for extended periods. please contact us for combined order

6. If weather is extreme hard to ship live stock we will contact you before we made any further decision.

7. WE'RE USING STYROFOAM BOX TO SHIP LIVE FISH

LIVE ARRIVAL GUARANTEE

(covers cost of the fish & shipping cost nonrefundable)

The following instructions must be followed, or guarantee is VOIDED

• If FISH DOA, Take 3 clear pics of DOA fish in the un-opened bag next to shipping label.send a photo of unopened bag with deceased fish still inside within ONE hour of delivery. if bag is opened, guarantee is voided. *

• Contact must be made within ONE hour; we are unable to refund in cases where contact is made several hours or days later. once the fish is out of the bag, any further care is completely out of the seller's hands . Water conditions, temperature, proper adjusting in the new environment, etc. - and none of this can be covered under guarantee.

• Send us message with clear descriptions what happen to the package to help us diagnose the problem.

• Allow us up to 24 hrs. to process with the claim.

• Once the claim is approved, refund will be send to back based on the number of fishes.

Please note our DOA policy will be voided IF:

• Package is unsuccessful deliver on the 1st attempt, We will ship to customers address provide and confirmed, if Unable to deliver on 1st attempt DOA will be voided.

• Package is left outside for extended period of time during the extreme weather. (Once shipped, tracking number will be provided, it's customer responsibility to take them inside as soon as they are delivered. If the package is left outside 2hrs or more since the time of deliver DOA will be voided.

• If package is lost please contact your local USPS or other shipping carrier right away to file a claim ( ask the neighborhood if package deliver wrong house).

ALL SALE ARE FINAL, NO RETURN FISH

Please DON'T open the RETURN REQUEST because this is LIVE FISH

"WE CANNOT ACCEPTED TO SHIP THEM BACK"

CANCELATION RULES

• PLEASE CONSIDER AND MAKE THE RIGHT DECISION BEFORE PURCHASE BECAUSE CANCEL FEE WILL BE APPLY IF YOU CANCEL IN LAST MINUTE

• IF CANCEL ORDER 24 HOURS BEFORE WE SHIP OUT THE FISH, 50% OF THE ORDER VALUE WILL BE CHARGE AS CANCEL FEE

• IF CANCEL ORDER 48 HOURS BEFORE WE SHIP OUT THE FISH, 25% OF THE ORDER VALUE WILL BE CHARGE AS CANCEL FEE

• CANCEL AFTER PAYING, 15% OF ORDER VALUE WILL BE CHARGE AS FEE FOR CANCEL ORDER

COMBINE SHIPPING

Our box can fit MAXIUM up to 5 bettas, 5 pairs or 2 trios of guppy.

If you want combine many order of these kind of fish

Please pay shipping fee SEPARATELY first and send us an email about which order and quantity of fish you want combine we will very happy to help you ship them together. After that we will refund back the extra charge of shipping cost

THANK YOU FOR YOU BUSINESS