Printer Warranty.
The first 30 days are covered by ourselves and should a non-fixable problem occur, an exchange product will be made available at our cost. After 30 days the remaining warranty period is direct with the printer manufacturer.

Printer manufacturers are becoming increasingly difficult on warranty when their printers are not used with their own branded inks. They may void the warranty on the printer when using other cartridge types. Whilst we accept that this is a questionable practice, we will not get drawn into warranty issues beyond the first 30 days.

It is your right to choose to purchase a printer as a specialist printer to use with specialist inks, however, we are asking you to do so with an awareness of potential warranty implications. Our recommendation is that when using a printer as a "specialist" printer, the printer should be considered as a consumable item for warranty purposes. We will always try to assist customers with issues.

None of the printers that we sell are modified in any way from the manufacturers design. They are supplied with specialist alternative cartridges for the alternative specialist ink to be used. Genuine manufacturers cartridges can be used at any time to use in the printer as a standard desktop printer. The manufacturers warranty should cover the printer when used in this application with genuine cartridges.

Printer Firmware Updates.
It is our opinion that it is never a good idea to accept software or firmware updates when installing or using the printer as this may interrupt the use of cartridges other than manufacturers branded cartridges. If a printer is working well, why update? Who does the update actually benefit?

For clarification on this please contact and speak with ourselves prior to purchase, alternatively, please contact and speak with the printer manufacturer.

Consumables Warranty.
Our Consumable products warranty covers the customer from any material defects owing to omissions during the production and packaging process that may cause the product to not perform as we would expect and is limited to the replacement cost of the consumable item. Clarification of this is as follows:

Paper Products.
Are offered with a 3 month warranty period with up to a 24-month shelf life, subject to the paper being stored flat and in darkened non-damp conditions.

We warrant that the products are properly coated and are free from any marks or indentations of any kind on the finish surface in order that a clean image can be printed onto the finish surface. Printed colours will differ between different paper manufacturers and brands, this is normal and is something that is affected by the choice of inks and papers that are used. Colour differentiation is not warrantable.

Ink Products.
Are offered with a 3 month warranty period with a 2-year shelf life on the ink, subject to the ink being stored in darkened cool conditions.

We warrant that the products are properly formulated and produced in order that the inks will work with your printer to print text or images as required. Printed colours will differ between different ink manufacturers and brands, this is normal and is something that is affected by the choice of inks and papers that are used. Colour differentiation is not warrantable.

We do not warrant the print head from any defects that may occur during normal use, usually, defects occur through lack of use that can cause printhead blockages. We will offer advice on how to clear head blockages and do have cleaning kits and fluids that may assist.

Ink Cartridges.
Are offered with a 3 month warranty period and a shelf usage period of 3 months. The 3 months warranty will ensure that the cartridges are working as they should and the 3 months shelf life would be extended, subject to the printer firmware not being updated.

Firmware updates by the printer manufacturers can cause many issues with printer usage. When new firmware has been installed in the printer there is a high possibility that cartridges that were working perfectly prior to the update, will no longer work. This would also apply to any cartridges that were on the shelf awaiting usage.

Updating firmware is a choice and is an agreement between you and the printer manufacturers, any issues that result from a firmware update is for you and the printer manufacturer to resolve. We will offer advice and support up to the extent that we are able to in these circumstances.

Returns
As a company, we try to offer a fair and balanced approach to returns and where we can we like to give customers the benefit of the doubt if its a close call, along with return times beyond the legal requirement of 14 days. Accordingly, we have laid out our returns policy below:

We accept returns within 30 days and by prior agreement, the buyer pays return postage. Most returns are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item.

The right to return or cancel
Consumer Contract Regulations 2013 which give you the right to cancel at any time from the moment you place your online order, and up to 14 days after the day you receive the goods. The regulations allow the item to be received and viewed by the purchaser "to the extent that you would in a shop". It does not allow for the item to be used in any way and then be returned. In the case of any printer package that we sell, once the cartridges have been installed, the right to cancel and return the item ceases.

A deduction can be made on a returned item if the value of the goods has been reduced as a result of you handling the goods more than was necessary. This also applies if the items are not returned in the original packaging as this will reduce the resale value considerably.

If a fault develops with the item within the first 30 days please contact us for assistance and advice. We have many years of supporting the products that we sell and will normally be able to assist in resolving issues quickly over the telephone. If we can not fix the issue over the telephone, it will be covered under our warranty terms.

Should we accept a return and then receive an item back that has items missing (where it's a bundle), parts missing or has been disassembled in any way or has any other unexplained breakages, the return will be immediately void and we will seek to be reimbursed for any costs that we will have incurred, as per UK law.

We accept payment by Paypal, Credit Card, Cheque and when an item is being collected, cash by prior agreement and arrangement.

• Please telephone 01430 284112 / 01430 430822 if you wish to pay by credit card.
• Please telephone 01430 284112 / 01430 430822 if you wish to collect and pay by cash at the time of collection.
• Please send all cheque payments, payee as "Composite Containers Ltd" and send to the address

27 Sutton Road, Howden, East Riding of Yorkshire, DN14 7DJ

Delivery Method
The method that we arrange delivery of your orders is based on a combination of value and weight, with the additional factor of any selected criteria added by you. Our standard economy delivery method is via Royal Mail second class and would be applicable to most orders. Royal Mail first class post is selected where the package contents better suit that delivery method. All orders over £30.00 will be shipped on a signed for basis, either with the Royal Mail, DPD Local Courier Service or if circumstances dictate, another signed for service better served to deliver either to a specific location or a specific product type.

By Royal Mail
Items will be dispatched within 1 working day of receiving payment. We try our best to dispatch all items paid for by 3 pm on the same day but occasionally this will be deferred until the next day. If for any reason there is an unavoidable delay we will advise the customer by e-mail/Message. If The Royal Mail attempts to deliver a parcel unsuccessfully they will leave a card advising you of the failed delivery attempt and will advise you where you can collect the parcel from. The Royal Mail will only hold your package for a specific period and it is your responsibility to contact them to collect or arrange re-delivery. We do all that we can to ensure your item reaches you in a timely manner and after a failed delivery has been made, the Royal Mail will not take further instruction from us, it becomes a contract between you and the Royal Mail.

By Courier
Printers and other high-value products will be dispatched by courier service within 1 working day of receiving payment. If for any reason there is an unavoidable delay we will advise the customer by e-mail/message. It is important that we have a correct daytime telephone number and that your telephone has the facility to receive messages and texts from ourselves and the couriers in the event of a failed delivery and a need to contact you to re-arrange. The courier will try to deliver twice and will leave a contact card if the delivery cannot be made.

Either ourselves or the courier will try to contact you for re-delivery information, however, if rearrangements have not been made with 5 days, the package will be returned to us with a £14.00 charge which we will pass on prior to re-arranging any delivery.

Proof of Delivery
We obtain a proof of posting for all goods dispatched via Royal Mail or via courier. This protects the customer and our company from goods mislaid in the post. In the event of the goods being late, please advise us and we will e-mail a scanned copy of the proof of posting by return, alternatively we will advise a tracking number.

Shipping Prices
Our shipping prices are for deliveries within the UK. Should you wish to purchase from outside of the UK, please e-mail us for pricing for overseas shipping, where the pricing is not indicated for your country.